Customer Success Executive

MOTORS

Greater London

Hybrid

GBP 30,000 - 40,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive Pay

Discretionary Bonus

Pension Scheme (up to 9% Employer Contribution)

25 days holiday per year

Hybrid working options

Free counselling and support

Online private GP service

Life assurance policy (x4 Life Assurance)

Job summary

A leading automotive retailer is looking for a Customer Success Executive. This role involves building strong relationships to promote client retention, delivering outstanding service, and providing product support. The ideal candidate is customer-oriented and possesses great communication skills. Benefits include competitive pay, bonuses, and flexible working options. Join us in revolutionizing the automotive industry while ensuring customer satisfaction. Are you ready for your next challenge?

Qualifications

A customer-focused, commercially minded individual with strong technical abilities.
Great communication skills – excellent written and spoken communication.
Driven to ensure customer loyalty and satisfaction.

Responsibilities

Develop customer relationships to promote growth and retention.
Provide first-line support for multichannel contact.
Work closely with customers to ensure satisfaction and timely resolution.

Skills

Customer service orientation

Communication skills

Proactive approach

Technical abilities

Empathy

Organizational skills

Job description

Join or sign in to find your next job

Join to apply for the Customer Success Executive role at MOTORS

Motors & Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

At Motors & Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. Our innovative advertising opportunities not only elevate our platform but also extend across a vast dealer advertising ecosystem, including automotive giants like eBay and Gumtree. If you're ready to drive your career forward in a dynamic, fast-paced environment, Motors is the place for you. Join us and be a part of shaping the future of automotive retail!

We are currently seeking a Customer Success Executive, a role in which you will be a supportive partner for our customers at every stage of the buying process. Focused on building loyalty to ensure long‑term client retention by presenting product information, addressing customer queries, and helping the sales team with upsells and renewals. Adopting a customer‑first strategy, the customer success team own end‑to‑end management of customer queries and complaints and provide product performance and best practices to our car dealers.

Reports To: Customer Success Manager

Contract Type: Permanent

Location: Richmond UK, Hybrid

About the role

Developing customer relationships to promote growth and retention, delivering outstanding customer service.
Send and follow up on insights, news‑letters etc. Including product updates, and facilitate training for existing customers.
Champion and promote the brand and products in an effective manner
Educate dealers on performance to reinforce value
Work closely with customers to ensure customer satisfaction, utilisation of product and timely resolution on queries.
Case management. Work with internal departments to fix technical queries. Keep the customer informed of progress and completion, always ensuring customer satisfaction.
In‑depth knowledge of all internal administrative and operational systems and processes
Well‑informed of industry insights and competitors
First line support for multichannel contact, inbound emails and calls, outbound calls and sales leads in line with internal SLA’s and KPI’s
Support with ad hoc projects where necessary
Support sales by identifying commercial opportunities and threats
Be the voice of the customer, feedback internally customer sentiment

What we're ideally looking for

We’re looking for an empathetic, patient, customer‑focused, commercially minded individual with strong technical abilities who displays the following attributes;

Driven and highly motivated to ensure customer loyalty and satisfaction
A passion for speaking to new people and building relationships
A proactive approach
Great communication skills – Excellent written and spoken communication
A solution‑orientated approach to problems
A highly organised approach to your work
A customer‑first approach

At MOTORS, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready?

We offer a supportive, flexible, and growth‑focused workplace. At Motors you will have a healthy work‑life balance, continuous learning, remote work options, and engaging challenges. Join us for a fulfilling career where your well‑being is a priority.

Benefits

Competitive Pay
Discretionary Bonus
Pension Scheme (up to 9% Employer Contribution)
Employee recognition scheme with great financial prizes ££
25 days holiday per year growing with length of service
Hybrid and UK Remote working depending on role
Generous Family Friendly Leave
Free counselling and support (for when you might need it)
Online private GP service.
Life assurance policy (x4 Life Assurance)

Other 🔍

Social & Inclusion Calendar - packed with events.
Free food and beverage in our office locations

Diversity & Inclusion at Motors

Here at Motors we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.

We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!

Seniority level