Customer Service Advisor

TN United Kingdom; Droitwich Spa; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenserviceberater, der als zentrale Anlaufstelle für Kundenanfragen fungiert. In dieser spannenden Rolle sind Sie verantwortlich für die Bearbeitung von Anfragen per Telefon, E-Mail und sozialen Medien, während Sie gleichzeitig hervorragenden Kundenservice bieten. Sie werden Teil eines wachsenden Teams, das sich der Bereitstellung von Hochgeschwindigkeits-Breitbanddiensten für ländliche Gemeinden verschrieben hat. Wenn Sie über starke Kommunikationsfähigkeiten und eine Leidenschaft für den Kundenservice verfügen, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten und Ihre Fähigkeiten weiterzuentwickeln.

Benefits

25 Tage bezahlter Urlaub

5% Rentenbeitrag

Kundenempfehlungsbonus

Hybrid-Arbeitsmodell

Kostenloses Breitband

20% Rabatt auf EE-Mobilfunktarife

Fahrrad-Leasing-Programm

Technikprogramm

Gesundheitsversorgung

Mitarbeiterrabatte

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice oder in Callcentern.
• Bereitschaft, zu lernen und sich weiterzuentwickeln.

Responsibilities

• Bearbeitung von Kundenbeschwerden und Anfragen.
• Aufrechterhaltung hoher Standards im Kundenservice.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Verkaufserfahrung

Job description

Job Title: Customer Service Advisor

Job Type: Full-Time (37.5 hours per week)

About the Opportunity

The Customer Service Advisor will serve as a key contact point for Airband customers, handling queries via email, phone, and social media. This role involves detailed administrative tasks and providing excellent customer service, including technical fact-finding conversations. The ideal candidate will have a confident telephone manner, strong communication skills, and a quick problem-solving ability to deliver rapid solutions across the customer lifecycle.

About Airband

Airband is an internet service provider delivering high-speed broadband to rural communities. We are focused on expanding our customer base and are seeking talented individuals to join us during this growth phase.

Role Responsibilities

1. Troubleshoot and investigate customer complaints.
2. Respond to inquiries via telephone and social media.
3. Maintain high standards of customer service at all times.
4. Answer calls within agreed SLAs.
5. Perform administrative tasks, process cancellations, and support the retentions team.
6. Represent Airband professionally, contributing to team goals and targets.

Candidate Requirements

• Minimum 6 months experience in customer service or contact centers.
• Willingness to learn and develop within the role.
• Strong problem-solving skills.
• Understanding of customer service excellence.
• Experience in Telecoms, ISP, or Utilities is advantageous but not essential, as training will be provided.
• Background in sales with a focus on deadlines and measurable results.

Benefits Package

• 25 days of paid leave, increasing to 30 plus bank holidays with service.
• 5% pension contribution, with a minimum 3% employee contribution.
• Customer referral bonus scheme.
• Hybrid working model (home and office).
• Free broadband for coverage areas.
• 20% discount on EE mobile plans.
• Additional benefits: cycle to work scheme, tech scheme, healthcare, dental, health cash fund, employee discount platform, and referral rewards.

Note: Applicants must have the right to work in the UK. Satisfactory references are required. A DBS check may be necessary, and a driving license may be required for field roles.

Agency Note: We are not seeking recruitment support for this position.