Customer Service Advisor, Level 2/3 – Warwick District Council

Heart of England Training; Royal Leamington Spa; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established local authority offers a fantastic apprenticeship opportunity in Customer Services. This role is designed to develop essential skills and provide a pathway to a Level 2 or Level 3 qualification. You will gain hands-on experience in delivering key services to the community while working alongside a supportive team. Ideal for those eager to learn and grow in a customer-focused environment, this apprenticeship could lead to a full-time position upon completion. Join a forward-thinking team and make a difference in your community!

Benefits

Local Government Pension

BUPA Cash Plan

Work Perks

Up to 32 days leave

Qualifications

• Willingness to learn and adapt in a customer service environment.
• Experience in team settings through sports or social activities is beneficial.

Responsibilities

• Deliver various Warwick District Council services via face-to-face and telephone interactions.
• Contribute to team working and customer care.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Presentation skills

Administrative skills

Analytical skills

Team working

Creative

Initiative

Non-judgemental

Patience

Education

Level 2 or Level 3 qualification in Customer Services

Job description

A fantastic opportunity to start a career in Customer Services. The apprenticeship is designed to develop the necessary skills and aptitude to progress into further employment and gain an accredited qualification. This post offers the opportunity to study for either a Level 2 or Level 3 (depending on experience) qualification in Customer Services.

What you'll do at work:

• Applicants should demonstrate a willingness to learn, be self-motivated, and be adaptable. A commitment to customer care and some experience of working within a team environment through sport, social activities, or other interests would be beneficial.
• IT, written, and verbal communication skills are essential to this role, with the ability to contribute to team working.
• Working alongside your colleagues, the post holder will gain experience in delivering a variety of Warwick District Council services via face-to-face and telephone interactions.
• Services the team deliver currently include Benefits, Council Tax, Housing, and Elections, with Waste calls being introduced in December.

Where you’ll work:

Royal Pump Rooms, Parade, Leamington Spa, CV32 4AA

Additional information:

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Analytical skills
• Team working
• Creative
• Initiative
• Non-judgemental
• Patience

After this apprenticeship:

It is hoped but not guaranteed that a full-time offer of employment will be made upon completion of the apprenticeship.

About this company:

Local authority based in Leamington Spa, Warwickshire, responsible for government in the District covering the towns of Warwick, Leamington Spa, Whitnash, and Kenilworth.

More about jobs at Warwick District Council

Company benefits:

• Local Government Pension
• BUPA Cash Plan
• Work Perks
• Up to 32 days leave

For more information and to apply, please click here.