Customer Service Advisor

TN United Kingdom; Faringdon; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established leisure group is seeking a Customer Service Advisor at Faringdon Leisure Centre. This role is perfect for those who are passionate about providing exceptional customer service and making a positive impact on the community. As the first point of contact, you will engage with customers, manage enquiries, and facilitate memberships. With a focus on teamwork and maintaining high standards, you will contribute to a welcoming environment. Join a forward-thinking organization that values employee development and offers a range of benefits, including discounted memberships and exclusive offers. This is a fantastic opportunity to grow your career in a vibrant setting.

Benefits

Discounted gym membership

Learning & development opportunities

Health assurance

Exclusive discounts on villas in Portugal

Discounts on ski chalets in Bulgaria

Discounts across thousands of retailers

25% off Red Letter Days

25% off Buy A Gift

20% off GLL spa treatments

Qualifications

• Strong focus on customer service with a passion for helping others.
• Good IT, literacy, and numerical skills are essential.

Responsibilities

• Be the first point of contact for customers and answer incoming calls.
• Handle transactions and manage membership enquiries and sales.
• Support your team by maintaining cleanliness and preparing activity areas.

Skills

Customer Service

Communication Skills

IT Skills

Numerical Skills

Administration Experience

Team Player

Health and Safety Knowledge

Job description

Social network you want to login/join with:

Customer Service Advisor at Faringdon Leisure Centre

GLL is looking for a Customer Service Advisor at Faringdon Leisure Centre. If you have a passion for people and the ability to deliver first-class customer service, this is your chance to be part of one of the largest leisure groups in the UK.

As a Customer Service Advisor, you'll make a difference to every person who walks through our centres, whether through a warm welcome or by selling memberships to enhance their lifestyle.

Customer Service Advisors respond to enquiries, converting them into memberships. You will often be the first port of call for customers, answering the phone, handling transactions, addressing queries, and participating in outreach projects. Your focus will be on maintaining the highest level of customer service at all times.

What you need:

• A strong focus on customer service
• Passion and personality
• Knowledge of health and safety
• Great team player
• Good IT, literacy, numerical, and communication skills
• Some experience of administration

What you’ll do:

• Be the first point of contact for customers
• Answer incoming calls
• Handle transactions, including setting up direct debits and cash handling
• Manage membership enquiries and sales
• Set up equipment
• Support your team daily by preparing studios, gyms, or sports halls for activities, and maintaining the cleanliness and upkeep of the centre

Benefits:

GLL, as a charitable social enterprise owned by its staff, offers a range of employee benefits:

• Learning & development for career growth
• Discounted gym membership for you and your partner
• Full-time permanent position
• Industry-leading pay rates
• Opportunity to join the GLL Society and participate in social events
• Exclusive discounts on villas in Portugal
• Discounts on ski chalets in Bulgaria
• Health assurance
• Career pathways and professional development with comprehensive training
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa treatments and products