Customer Service Advisor

TN United Kingdom; Doncaster; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join a forward-thinking company as a Customer Service representative in Doncaster, where your problem-solving skills can shine. In this role, you'll support customers as they connect to essential services, ensuring a smooth onboarding experience. With a great starting salary and numerous perks, including flexible working options and career development opportunities, this position offers a chance to make a real difference while enjoying a supportive team culture. If you're naturally helpful and eager to learn, this is the perfect opportunity to kickstart your career!

Benefits

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• No specific experience required, just a helpful and calm demeanor.
• Ability to build relationships with customers.

Responsibilities

• Guide customers through the process of connecting their products.
• Assist with initial queries regarding setup and billing.

Skills

Customer Service

Problem Solving

Communication

Relationship Building

Job description

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Are you someone who likes solving problems?

Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Home Connections role with EE.

Why not use your skills to make a difference and join our Home Connections Team in Doncaster?

You’ll be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in-home setup or their first bill.

You don’t need specific experience to join us.

Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind.

We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. This includes giving you the opportunity to schedule your own breaks, bank time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £26,968.00
• Huge discounts on EE & BT products, including your mobile and broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and will support you to achieve the career you want.
• Season Ticket Travel Loan – providing funds to pay for your travel to and from work upfront, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.