Customer Service Advisor

JR United Kingdom; Doncaster; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join a forward-thinking company as part of their Customer Service Home Connections Team in Doncaster! This role is perfect for those who enjoy solving problems and helping others. You’ll have the opportunity to connect with customers, guiding them through their product and service setups. With a starting salary of £26,968 and numerous perks including discounts on products, flexible scheduling, and career development support, this is a fantastic opportunity to build a lasting career in a supportive environment. Don’t miss out on the chance to make a difference while enjoying a dynamic work culture!

Benefits

Huge discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• No specific experience needed, just a helpful and calm demeanor.
• Ability to build relationships with customers.

Responsibilities

• Assist customers over the phone with product and service connections.
• Guide customers through in-home setup and initial queries.

Skills

Problem Solving

Customer Service

Communication

Relationship Building

Job description

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Join Our Customer Service Home Connections Team in Doncaster

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology. If so, you have transferable skills that can lead to success in a Customer Service Home Connections role with EE.

Use your skills to make a difference by joining our team. You’ll be talking to customers over the phone, guiding them through connecting their products and services, and assisting with initial queries about in-home setup or their first bill.

You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.

We understand that life is dynamic, and this role is designed with flexibility in mind. We support your success by offering options such as scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £26,968.00
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to develop your career. We’re passionate about growing our people and will help you achieve your career goals.
• Season Ticket Travel Loan to help cover your commute costs upfront.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

Join a great team with a supportive culture, tailored training, and opportunities to build a lasting career. What are you waiting for?