Customer Service Advisor

Ee Merthyr Tydfil Contact Centre; Caerphilly; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Uncapped commission

Free parking

EE product discounts

Career growth

Flexible hours

Job summary

EE Merthyr Tydfil Contact Centre is seeking a Customer Service Advisor for a full-time role based in Merthyr Tydfil. You will handle incoming calls from EE customers, help them choose the best deals on phones and broadband, and guide them through various tech products.

A strong listener and fluent speaker will excel in this role. Expect a lively sales environment with uncapped commission, generous benefits, and career growth opportunities.

Qualifications

• Outgoing, energetic and great listener; able to match customers with the best product.
• Willing to learn about EE phones, broadband and tech products.
• Thrives in a target-driven sales environment.

Responsibilities

• Take incoming calls from existing EE customers to help them find the best deals.
• Assist customers in navigating EE phones, broadband and other tech products.
• Listen carefully and match customers with the most suitable product.

Skills

Active listening

Fluent speaking

Job description

Customer Service Advisor

Job Description

EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Merthyr is full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You’ll join a lively sales team in our Merthyr contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you've heard about sales

Don’t let what you’ve heard about sales put you off. Let’s smash a few myths...

• Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It’s not "cold calling". The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.
• People say it’s "hard selling". It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?

Why you’ll be better off at EE

• GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months.
• UNCAPPED COMMISSION - the more you sell, the more you can earn.
• BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH - we’re passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• GREAT PEOPLE - you’re working with people like you. It’s a sociable, supportive environment.