Customer Service Advisor

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Cumbernauld; On-site; GBP 26,000 - 31,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Cumbernauld. This role focuses on providing exceptional support to existing customers, managing their accounts, and processing orders. The ideal candidate will have strong customer service experience and excellent communication skills. With a competitive salary and bonus potential, this position offers a fantastic opportunity for growth in a supportive environment. If you're passionate about helping customers and looking for a fulfilling role, this could be the perfect fit for you.

Qualifications

• Strong customer service experience required.
• Ability to manage accounts and process orders.

Responsibilities

• Respond to inbound calls and emails promptly.
• Support customers with solutions and manage existing orders.
• Handle customer complaints professionally.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Tools

Internal Ordering System

Job description

Job Title: Customer Service Advisor

Salary: £26,830 with a potential bonus of £4,200 per year

Location: Cumbernauld

Hours: Monday to Friday, 8:30am - 5:00pm

Job Overview

This Customer Service Advisor position involves responding to calls from existing customers to process orders, manage accounts, and request items. The role may also include offering new products that suit customer needs. Please note that while sales are involved, cold calling is not part of this role.

Responsibilities

1. Respond to inbound calls and emails promptly.
2. Make outbound calls to customers who haven't been contacted in a few months to check if they need new products.
3. Support customers by providing solutions and suggesting new products that fit their needs, alongside managing existing orders.
4. Handle customer complaints professionally.
5. Generate quotes, process orders, and send invoices using the internal ordering system, with full training provided.

Requirements

If you have strong customer service experience and are seeking a new opportunity, please apply as soon as possible for immediate consideration.

Equal Opportunities

Search is an equal opportunities recruiter and welcomes applications from all qualified candidates regardless of race, sex, disability, religion/beliefs, sexual orientation, or age.

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