Customer Service Advisor

DHL eCommerce UK; Coventry; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Coventry. This role offers the chance to deliver exceptional customer service while managing queries and promoting self-service options. Working in a hybrid environment, you'll be part of a company recognized as a Top Employer 2024, committed to teamwork, passion, and a 'Can Do' attitude. With competitive salaries and a comprehensive benefits package, this opportunity is perfect for those looking to make a significant impact in the logistics sector.

Benefits

25 days holiday entitlement

Hybrid working arrangement

Enhanced overtime rates

Holiday purchase scheme

Refer a Friend scheme

Recognition schemes

Parcel perks

Wellbeing and health benefits

Cycle to Work scheme

Discounted bus travel scheme

Qualifications

• Strong planning and organisation skills with the ability to multitask under pressure.
• Customer-focused with excellent attention to detail.

Responsibilities

• Ensure all communication with customers is professional and timely.
• Manage corporate customer queries from start to finish.
• Develop a thorough understanding of DHL eCommerce UK services.

Skills

Planning and Organisation Skills

Customer Focus

Communication Skills

Attention to Detail

Job description

Join to apply for the Customer Service Advisor role at DHL eCommerce UK.

DHL eCommerce UK is one of the UK’s leading integrated parcel businesses. As part of the DHL Group, we have an extensive delivery network covering the UK and over 220 countries. We are committed to pushing the boundaries of the express parcel delivery market and aim to be the first choice for customers.

We are currently recruiting for a Customer Service Advisor based at our site in Coventry, working Monday - Friday, on a 7.5-hour shift between 09:30 and 19:00. Salary: £24,576.21 per annum.

Our team is responsible for delivering excellent customer service through case management, taking ownership of investigations, and embodying our four attributes: 'Can do', 'Passion', 'As One', and 'Right First Time'.

Key responsibilities:

• Ensure all communication with customers is professional, timely, and resolves issues to their satisfaction using appropriate channels.
• Manage corporate customer queries from start to finish, taking ownership and responsibility for resolution.
• Develop a thorough understanding of DHL eCommerce UK services, products, and operating systems.
• Promote self-service options and alternative products to customers.
• Participate in regular team meetings and contribute ideas to improve customer experience and team performance.

Skills & Experience required:

• Strong planning and organisation skills with the ability to multitask under pressure.
• Customer-focused with excellent attention to detail.
• Excellent communication and listening skills.

Perks & Benefits:

• 25 days holiday entitlement
• Hybrid working arrangement
• Enhanced overtime rates
• Holiday purchase scheme
• Refer a Friend scheme
• Recognition schemes: Employee of the Month, Quarter, Year, and others
• Parcel perks
• Wellbeing and health benefits including the Aviva Wellbeing App and Digital GP
• Cycle to Work scheme
• Discounted bus travel scheme

About Us: DHL eCommerce UK has been named a Top Employer 2024 and is a certified Great Place to Work. We value attributes like Passion, Teamwork ('As One'), a 'Can Do' attitude, and commitment to delivering 'Right First Time'. We offer competitive salaries, hybrid working, and a comprehensive benefits package to support your health, well-being, and financial future.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Transportation, Logistics, Supply Chain and Storage