Customer Service Advisor

Oakley Recruitment Limited; Coleshill CP; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

2 days work from home

3 days in the office

Bonus scheme

Dental and Optical care

Healthcare cash plan

Free parking

25 days holiday

Job summary

Oakley Recruitment is seeking a Customer Service Advisor in Coleshill for a full-time hybrid role. You will handle quotes, orders, and data, delivering excellent customer service while coordinating with teams to ensure on-time deliveries.

The role requires strong communication, organisational skills, and the ability to work under deadlines in a supportive environment with training and career development. A hybrid setup follows training with some home working and office days.

Qualifications

• Experience in a similar role.
• Experience delivering excellent service.
• Good organisational skills.
• Ability to work under pressure and to deadlines.
• Flexible approach to changing priorities.
• Excellent verbal and written communication skills.
• Ability to work as part of a team and on own initiative.

Responsibilities

• Processing quotes and orders through various systems.
• Allocating and shipping of goods and order processing.
• Converting quotations.
• Communicating with customers and delivering excellent customer service.
• Identifying opportunities and logging on the database.
• Updating and maintaining a database with accurate information.
• Management of back orders and data management of customer orders.
• Ensuring delivery to schedule of all orders.
• Coordinating data management, data control and data protection.

Skills

Experience in similar role

Customer service excellence

Organisation skills

Working under pressure

Adaptability

Verbal and written communication

Teamwork and initiative

Job description

Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Coleshill. This is an excellent opportunity to join the team as a Customer Service Advisor on a full time basis.

Culture and Environment

Our client's environment is a very welcoming and supportive team. They pride themselves on training and continuous support for new and existing employees.

Personality

We are seeking an individual with exceptional attention to detail, who is a dedicated team player in the workplace. The ideal candidate will demonstrate a positive attitude and a strong commitment to both the team and their customers.

Reward

• After training period, 2 days working from home, 3 days in the office
• Monday to Friday, 9am - 5:30pm, 1hr Lunch break
• Opportunity for an early finish on a Friday
• 25 days holiday plus bank holidays
• Bonus scheme
• Dental and Optical care
• Healthcare cash plan
• Free parking

Duties & Responsibilities

• Processing quotes and orders through various systems
• Allocating and shipping of goods and order processing
• Converting quotations
• Communicating with customers and delivering excellent customer service
• Identifying opportunities and logging on the database
• Updating and maintaining a database with accurate information
• Management of back orders and data management of customer orders
• Ensuring delivery to schedule of all orders
• Coordinating data management, data control and data protection

Skills and experience

• Experience in a similar role
• Experience delivering excellent service
• Good organisational skills
• Ability to work under pressure and to deadlines
• Flexible approach to changing priorities
• Excellent verbal and written communication skills
• Ability to work as part of a team and on own initiative

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process