Customer Service Advisor

Olleco; Coatbridge; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join an established industry player as a Customer Service Advisor in Coatbridge. This role offers a chance to make a real impact in customer experience while working in a supportive team environment. You'll engage with customers through phone communication, ensuring their needs are met and resolving any issues creatively. The company values career development, with many managers promoted from within, and offers a range of benefits including enhanced family leave and wellbeing support. If you're looking for a rewarding opportunity in a dynamic setting, this could be the perfect fit for you.

Benefits

Enhanced Maternity / Paternity Pay

Employee Assistance Programme

Cycle to Work Scheme

Continuous Learning Opportunities

Colleague Networks

Coaching and Training Support

31 Days’ Holiday

Pension Plan

BUPA Medical Cash Plan

Life Assurance

Qualifications

• Experience in customer service or sales, ideally phone-based.
• Ability to follow processes and communicate effectively.

Responsibilities

• Deliver excellent customer service through effective communication.
• Manage customer accounts and resolve issues proactively.

Skills

Customer Service Experience

Communication Skills

Sales Experience

Computer Proficiency

Education

GCSEs in English and Maths

Tools

Phone Systems

Computer Systems

Job description

Customer Service Advisor

Coatbridge, North Lanarkshire

£26,416 basic per annum - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 31 Days’ Holiday (rising with service)

Enhanced Maternity / Paternity pay after qualifying service.

We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.

Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.

The role includes:

This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.

• You’ll be delivering amazing customer service by building rapport with our customers
• There will be opportunities to grow the business and earn commission through the acquisition of new customers
• We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
• You’ll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers

What we are looking for:

• Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
• Previous experience of working on computer and phone systems
• The ability to follow and understand a set process
• Good written and verbal communication skills
• Ability to work in a busy office environment
• GCSEs in English and Maths at grade C /4 or equivalent

What do we offer?

• Working Hours, Monday - Friday 8:30 am - 5.00 pm
• We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
• Family leave – enhanced maternity and paternity pay
• Wellbeing support – free access to our Employee Assistance Programme
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance
• Colleague networks – a range of forums and schemes that support social events and the local community
• Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!
• And Much More!

To apply for the role of Customer Service Advisor via the button shown below and we look forward to hearing from you.

Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.

-INDF