Customer Service Advisor

EE; Osmotherley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave (18 weeks full pay)

EE/BT product discounts

Career Development

Season Ticket Travel Loan

Volunteering Days

Private Healthcare (optional)

Job summary

EE is seeking a Customer Service Advisor who will engage with customers by phone, provide guidance, and resolve issues with a friendly, patient approach.

Starting salary in the low £26k range with progression after 8 months, plus an uncapped monthly commission. The role offers extensive benefits and opportunities for career development within the EE family.

Qualifications

• Demonstrates empathy and patience when assisting customers.
• Clear communication and ability to articulate solutions.
• Strong listening to understand customer needs and provide appropriate guidance.

Responsibilities

• Answer customer calls and provide support and guidance.
• Resolve issues and offer suitable solutions to customers.
• Build lasting relationships through friendly and professional service.

Skills

Empathy

Active listening

Communication skills

Job description

The start date for this role is 23rd November 2026.

• Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We’ll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?