Customer Service Advisor

Adecco; Chester; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

A leading company in Chester is seeking a motivated Customer Service Advisor for payroll services. This temp-to-perm position offers a hybrid work model with comprehensive training, perfect for someone looking to develop in a supportive environment. Ideal candidates will have strong customer service skills and thrive under high call volume conditions.

Benefits

Comprehensive Training

Flexible Working

Qualifications

• Strong customer service skills with attention to detail and accuracy.
• Ability to handle high call volumes while remaining positive and solution-oriented.
• Organized and reliable with good time management skills.

Responsibilities

• Manage incoming calls from contractors requiring payroll services.
• Provide high-quality customer support and answer general queries.
• Complete essential admin work, such as managing contractor data.

Skills

Customer Service Skills

Attention to Detail

Positive Attitude

Time Management

Quick Learning

Job description

Social network you want to login/join with:

Customer Service Advisor - Payroll Services

Location: Chester City Centre Hybrid (3 Days Remote, 2 Days in Office - Mondays & Thursdays)

Temp to Perm

Hours: Rotating shifts of:

• 8:00 AM - 4:30 PM
• 9:00 AM - 5:30 PM (1-hour unpaid lunch)

Are you an excellent communicator who thrives in a fast-paced environment? Do you enjoy helping others and are quick to pick up new skills? If so, my client wants you on their team!

My client is experiencing a period of growth and is therefor looking for a motivated Customer Service Advisor to join their Payroll Services team. This is a fantastic opportunity to develop your skills in a supportive and dynamic environment.

What You'll Do:

• Handle Contractor Queries: Manage incoming calls from contractors who are already registered and require payroll services again.
• Customer Service Excellence: Provide high-quality customer support, answering general queries including tax-related questions (full training provided).
• Outbound Engagement: Actively dial out to contractors, making productive calls to chase registration forms and assist them with payroll services.
• Administrative Tasks: Complete essential admin work, such as sending out contractor payslips and managing contractor data.
• Multi-Tasking in a Busy Environment: Expect 60-80 calls on busy days, with a focus on admin tasks during quieter periods.

Key Skills & Requirements:

• Strong customer service skills with attention to detail and accuracy.
• Ability to handle high call volumes while remaining positive and solution-oriented.
• Quick learner who thrives in a fast-paced, team-driven environment.
• Organized and reliable with good time management skills.
• This role may also suit someone looking to get into a office based customer service role as transferable skills gained in another industry could be used here.
• Hybrid Working: Enjoy the flexibility of working 3 days from home and 2 days in our office (Mondays & Thursdays).
• Comprehensive Training: Up to 6 weeks of hands-on training to ensure you're set up for success.
• Supportive Team: Join a positive, growing team where your contributions are valued.

If you're looking to be part of a growing company where you can develop and thrive, apply today!

Note - Please do not apply if you cannot reliably commute to Chester, this is not a totally remote role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.