Customer Service Advisor

Sunbelt Rentals Careers; Warrington; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Service Advisor, where you will play a vital role in enhancing customer experience by building relationships and managing inquiries. Ideal for those with customer service background, this role offers opportunities for personal development within the largest equipment rental provider in the UK.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Great pension scheme

Qualifications

• Proven experience in a customer service role.
• Exceptional communication skills.
• Good computer literacy and enthusiasm for learning new IT systems.

Responsibilities

• Managing customer inquiries through phone, email, and website.
• Building relationships and improving customer experience.
• Maximizing upselling opportunities and managing orders.

Skills

Communication skills

Customer Service

Negotiation

Judgment and initiative

Collaboration

Flexibility

Adaptability

Continuous improvement

Computer literacy

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them improve their experience with us.

In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service, using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via phone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continuously improve our service.

This is a fantastic opportunity for individuals with customer service experience, ideally industry-related, who want to see the impact of their work in a hands-on, operational, service-focused environment.

What we offer: You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join us, we’ll provide training and support for your success. We’ll discuss your development needs and career aspirations.

To succeed as a Customer Service Advisor, you should have:

• Proven experience in a customer service role, handling inbound enquiries and successfully completing transactions
• Experience in developing product knowledge and understanding our product range and business
• Exceptional communication skills, including negotiation and influencing abilities
• The ability to use judgment and initiative within company policies
• A collaborative team approach
• Flexibility and adaptability in a fast-paced environment, managing multiple tasks and targets
• A commitment to continuous improvement
• Good computer literacy and enthusiasm for learning new IT systems

About Us

Sunbelt Rentals is a leader in equipment rental across the UK, Ireland, US, and Canada, with operations in Europe. We serve various sectors including construction, industrial, energy, and events. Our teams make the impossible possible, turning "what if" into "what is."

Our people are our greatest asset. We are committed to diversity, inclusion, and creating a fair culture. Your health, safety, and wellbeing are important to us, supported through initiatives like mental health campaigns, first-aider programs, and access to support services.