Customer Service Advisor

Confidential; Cardiff; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Training provided

Hybrid work after competence

Office-based initially

Job summary

Confidential in Cardiff is seeking a Customer Service Adviser on a 6-month assignment, starting from the end of November. The role pays £13.62 per hour for a 37-hour week, with office-based work at first and then hybrid once you are competent.

The rotating 4-week pattern runs from 08:00–18:00, with no weekend work. Training is provided to help you deliver excellent customer outcomes and support the customer journey.

Qualifications

• Customer service experience, preferably in a contact centre.
• Good communication skills with the ability to navigate multiple applications.
• Enthusiasm for achieving the right outcome for customers.

Responsibilities

• Dealing with phone enquiries and establishing whether further action is required
• Completing notes on the in-house system to ensure an accurate log of conversations
• Reaching out to customers via e-mail and letter to provide the relevant information
• Triaging enquiries and escalating when required

Skills

Good communication skills

Ability to work across several apps

Enthusiasm to achieve the rightOutcome

Job description

Customer Service Adviser - 6 months - 13.62 per hour - Cardiff - Starting from end of November

Yolk Recruitment Public Sector is proud to be partnering a leading Welsh organisation who require a team of customer service advisers for a 6 month project. If you have a customer service background, ideally in a contact centre environment this could be ideal for you as your interactions will have a huge impact on the customer journey. This role will have a rotating 4 week pattern between the hours of 08:00-18:00 with no weekends. Please note this role will require a credit check and basic dbs.

What you will be doing:

• Dealing with phone enquiries and establishing whether further action is required
• Completing notes on the in-house system to ensure an accurate log of conversations
• Reaching out to customers via e-mail and letter to provide the relevant information
• Triaging enquiries and escalating when required

What you will bring to the role:

• Good communication skills
• Ability to work across several applications
• An enthusiasm to ensure the right outcome is achieved
• A contact centre background would be advantageous

What you will get in return:

• 13.62 per hour
• 37 hour working week (no weekends and finishing latest 18:00)
• Office based initially and once competent it will become hybrid
• Training provided

This is an opportunity to use your personality and communication skills for the good and ensure the right customer outcome is achieved, if you are communicative, administrationally strong and customer focused I would like to hear from you,