Customer Service Advisor

ORIX Auto Infrastructure Services Limited; Cardiff; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Billing Representative in Cardiff. This role is designed for those with valuable life experiences, offering flexibility and the chance to make a real difference in customers' lives. You’ll engage with customers over the phone, addressing their needs and ensuring satisfaction. With a competitive salary and numerous perks, including family leave and career development support, this position is perfect for anyone looking to grow in a supportive environment that values your contributions.

Benefits

Access to online GP

Market-leading paid carer’s leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• Experience in customer service roles.
• Strong communication and interpersonal skills.

Responsibilities

• Assist customers with their accounts and resolve issues.
• Work collaboratively to find the best outcomes for customers.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Location: Cardiff

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone with a wealth of life experience that can help navigate challenging situations? Whether it's resilience from raising a family or life skills built over years of relationships, you have transferrable skills to succeed in a Customer Service Billing role with EE.

Join our Billing Team in Cardiff to make a difference. You'll speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcome.

We understand life is dynamic. This role is designed with flexibility in mind, supporting your success through options like scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 9 months, plus incentives and bonuses.
• Access to an online GP via telephone or video, 24/7, fully funded for you and your immediate family.
• Market-leading paid carer’s leave—up to 2 weeks off to support colleagues caring for family or friends.

• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.

• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support to develop your career. We’re committed to your growth and success.
• Season Ticket Travel Loan—funds to pay for your commute upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.