Customer Service Advisor - Nights - Blended

TN United Kingdom; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking organization as a Customer Service Advisor in Cardiff, where your role will be pivotal in delivering exceptional support to diverse clients. This position offers the opportunity to work in a dynamic environment, assisting users from various sectors, including charity and government. You will be responsible for providing accurate information, maintaining customer records, and collaborating with your team to ensure high satisfaction levels. If you are passionate about helping others and thrive in a fast-paced setting, this role is a perfect fit for you.

Qualifications

• Proven experience in customer service roles with a focus on empathy and support.
• Strong communication skills and ability to handle complaints effectively.

Responsibilities

• Provide exceptional service to customers across various sectors.
• Maintain accurate records and collaborate with colleagues for high satisfaction.

Skills

Customer Service

Communication Skills

Empathy

Problem-Solving

IT Literacy

Education

High School Diploma

Tools

CRM Systems

Job description

Customer Service Advisor - Nights - Blended, Cardiff

Client: Maximus

Location: Cardiff, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 5f06ab5bb06c

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

General information

Job Posting Title: Customer Service Advisor - Nights - Blended
Date: Tuesday, May 21, 2024
City: Cardiff
Country: United Kingdom
Working time: Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation specialising in providing health and employment services to millions annually. In the UK, we employ around 5,000 people delivering impactful services such as assessments, health services, employability programmes, and support, making a difference in people's lives.

The Customer Service Advisor will provide exceptional service to our users, working with well-known and smaller organisations across charity, third sector, and government sectors. Responsibilities include:

• Understanding, supporting, and advising customers requiring diverse information, advice, and guidance.
• Providing telephone and multi-channel support with professionalism, adhering to all relevant processes, procedures, and legislation.
• Meeting or exceeding Service Level Agreements (SLAs).
• Providing accurate, meaningful, and consistent information to support customers.
• Listening patiently, empathising, and demonstrating a genuine desire to help.
• Maintaining Customer Records Management (CRM) system with accurate data input and record keeping.
• Collaborating with colleagues to ensure high customer satisfaction.
• Continuously seeking service improvements and embracing change.
• Researching effectively to meet deadlines.
• Operating in compliance with company policies, HR practices, and regulations including PCI, GDPR, ISO standards.
• Proven experience in supporting roles, teamwork, data collection, IT literacy, workload planning, excellent communication, decision-making, empathy, complaint resolution, and emotional resilience.