Customer Service Advisor- Nights - Migrant Help

TN United Kingdom; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their team in Cardiff. This role is pivotal in delivering exceptional service to users from various sectors, including charity and government. As part of a supportive team, you will provide multi-channel support, ensuring customer satisfaction and compliance with service level agreements. Your ability to empathize and communicate effectively will be key in helping customers navigate their needs. If you're looking to make a difference in people's lives while working in a dynamic environment, this opportunity is for you.

Qualifications

• Proven experience in delivering supportive services.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service and support.
• Maintain accurate records and manage customer data.

Skills

Customer Service

Communication Skills

Emotional Resilience

IT Literacy

Decision-Making

Tools

MS Office Suite

CRM Systems

Job description

Social network you want to login/join with:

Customer Service Advisor- Nights - Migrant Help, Cardiff

Client:

Maximus

Location:

Cardiff, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a4b7d97fa19a

Job Views:

13

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

General information

Job Posting Title: Customer Service Advisor- Nights - Migrant Help

Date: Thursday, July 4, 2024

City: Cardiff

Country: United Kingdom

Working time: Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Customer Service Advisor is required to provide an exceptional level of service to our service users, working with a variety of well-known and smaller organisations from charity, third sector, and government sectors.

You will be required to:

• Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
• Provide a telephone and multi-channel support service with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.
• Comply with customer expectations.
• Ensure consistently achieving or exceeding Service Level Agreements (SLAs).
• Provide multi-channel information services.
• Deliver accurate, meaningful, and consistent information to support our customers.
• Listen patiently, empathise with callers’ situations, and convey a genuine desire to help and support.
• Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, prioritising data integrity.
• Collaborate with colleagues to ensure the highest level of customer satisfaction.
• Ensure continuous service improvement, initiate, and respond to change positively.
• Conduct effective research on a range of topics to meet deadlines.
• Operate in compliance with all company policies & procedures, HR best practices, and relevant regulations including PCI, GDPR, ISO 27001, 9001, and 14001.
• Proven experience in delivering supportive services;
• Experience working as part of a team;
• Researching, collecting, and recording data evidence;
• IT literate with full knowledge of MS Office Suite and Windows-based databases;
• Plan and coordinate own workload;
• Excellent communication and interpersonal skills;
• Strong decision-making abilities;
• Ability to empathise with people at all levels;
• Ability to manage and resolve complaints;
• Emotional resilience.