Customer Service Advisor - Blended

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking organization where your role as a Customer Service Advisor will make a significant impact on people's lives. In this full-time position, you will provide exceptional service across multiple channels, ensuring customer satisfaction and adherence to company policies. This innovative firm values teamwork and continuous improvement, offering a supportive environment for personal and professional growth. If you are passionate about helping others and possess strong communication skills, this opportunity is perfect for you. Be part of a dedicated team that truly cares about making a difference.

Qualifications

• Experience in delivering supportive services and working as part of a team.
• Strong decision-making abilities and emotional resilience.

Responsibilities

• Provide exceptional service and support to customers across various channels.
• Maintain accurate records and ensure data integrity in the CRM system.

Skills

Customer Service

Communication Skills

IT Literacy

Problem Solving

Data Management

Education

High School Diploma

Customer Service Training

Tools

MS Office Suite

Customer Records Management (CRM)

Job description

Customer Service Advisor - Blended, Cardiff

Client: Maximus

Location: Cardiff, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 49153cb5f210

Job Views: 7

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

General information

Job Posting Title: Customer Service Advisor - Blended
Date: Thursday, May 16, 2024
City: Cardiff
Country: United Kingdom
Working time: Full-time

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisations from charity, third sector, and government sectors.

You will be required to:

• Understand, support, and advise customers requiring a wide range of information, advice, and guidance.
• Provide telephone and multi-channel support service with integrity, professionalism, and adherence to all relevant processes, procedures, and legislation.
• Meet or exceed Service Level Agreements (SLAs).
• Provide multi-channel information services.
• Deliver accurate, meaningful, and consistent information to support our customers.
• Listen patiently, empathise with callers’ situations, and convey a genuine desire to help and support.
• Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, prioritising data integrity.
• Collaborate with colleagues to ensure the highest level of customer satisfaction.
• Drive continuous service improvement, initiate, and respond to change positively.
• Conduct effective research on a range of topics to meet deadlines.
• Operate in compliance with all company policies, HR best practices, and relevant regulations, including PCI, GDPR, ISO 27001, 9001, and 14001.
• Demonstrate experience in delivering supportive services, working as part of a team, researching, collecting, and recording data evidence.
• Be IT literate with full knowledge of MS Office Suite and Windows-based databases.
• Plan and coordinate own workload effectively.
• Possess excellent communication and interpersonal skills.
• Exhibit strong decision-making abilities.
• Empathise with people at all levels.
• Manage and resolve complaints efficiently.
• Maintain emotional resilience.