Customer Service Advisor

NFU Mutual; Canterbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive training plan

Friendly office environment

Career development opportunities

Job summary

NFU Mutual's Canterbury agency is seeking a Customer Service Advisor to join our busy team. This full-time, office-based role involves handling new enquiries, alterations and renewals while delivering exceptional customer service.

After training, you will cross-sell products to existing clients and introduce our Financial Services offerings through the dedicated Financial Adviser, helping to grow the local business and reinforce NFU Mutual's trusted brand in the community.

Qualifications

• Excellent communication and professional telephone manner.
• Proficient with Microsoft software and CRM systems.
• Strong literacy skills and ability to multi-task.
• Sales experience preferred.

Responsibilities

• Handle new enquiries, alterations and renewals.
• Proactively cross-sell products to existing clients and generate new business.
• Promote Financial Services offerings via the dedicated Financial Adviser.
• Deliver award-winning customer service.

Skills

Clear communication

Professional telephone manner

Microsoft software

CRM systems

Literacy skills

Sales experience

Tools

CRM software

Job description

The RoleCustomer Service AdvisorFull TimePermanent positionOffice BasedLocation: CanterburyHours: Monday – Friday, 8.30am – 5pmIntroduction to NFU Mutual:NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.About the Agency:As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.An exciting opportunity has now arisen within the Canterbury and Sittingbourne Agency.About the role:As a Customer Service Advisor within our team, you’ll be working at the very heart of an expanding local business. Once trained, you will specialise in insurance and financial services and be able to provide exceptional customer service when handling new enquiries, alterations and renewals.Proactively maximising sales by both cross-selling products to existing clients and generating new business, you’ll apply your excellent telephone manner to make the most of every prospect and promote the organisation at every turn. This includes introducing our Financial Services offerings which are delivered by our dedicated Financial Adviser.About youYou will be liaising with clients, agents and underwriters, therefore excellent communication skills and a professional telephone manner are a must. You will demonstrate competent use of Microsoft software, Customer Relationship Management systems and must display excellent literacy skills. The successful candidate will be an enthusiastic and highly organised individual with a positive and can-do attitude.As a confident individual, you’ll consistently translate potential into revenue and will relish the challenge to drive growth of a truly customer-focused local business. We need an ambitious, friendly person, preferably with sales experience, to make the most of all that potential. You’ll deliver the award-winning service NFU Mutual has become renowned for, introduce their respected brand and sell its products to a whole host of new and existing customers in the area. Attention to detail, the ability to multi-task and a willingness to learn are also key.Our commitment to you:We offer a professional, hardworking yet supportive and friendly environment with strong team ethos and ethical practices. To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. You will be nurtured and recognised as a pivotal part of our supportive and successful team. If you believe you could contribute to our business and would enjoy sharing our lovely office environment, then we want you as part of our team.Salary is dependent on skills and experience.Please apply in writing with CV and covering letter to: [e-mail] your application for employment is unsuccessful, the Company will hold your data on file for six months after the end of the relevant recruitment process. If you agree to allow the Company to keep your personal data on file, the Company will hold your data on file for a further time period 6 months for consideration for future employment opportunities. At the end of that period your data is deleted or destroyed.Closing date for all applications: 14th September 2026Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.