Client Adviser Telford

NFU Mutual; Telford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension Contribution

25 Days holiday + Bank Holidays

No Weekends

Free Parking

Job summary

NFU Mutual's Telford Agency is hiring a Client Adviser to deliver first‑class service across personal and commercial policies. You’ll handle new business quotations, policy changes, claims and renewals, and work to targets in a friendly team.

The role is full‑time, Monday to Friday, 9am–5:30pm, with no weekends. Strong communication, interpersonal skills, and IT literacy (CRM experience preferred) are important, along with a GCSE C in Maths and English.

Qualifications

• Experience in insurance/financial sector is preferable but not essential.
• Strong IT literacy and CRM familiarity.
• GCSE Grade C in Maths and English.
• Able to provide excellent customer service and quotations.
• Ability to work to targets and deadlines.

Responsibilities

• Providing new business quotations
• Handling policy changes
• Handling claims and renewals with service and advice
• Work to targets and deadlines
• Flexible approach and team collaboration

Skills

People skills

Interpersonal skills

Communication skills

CRM experience

Team player

IT literacy

Education

GCSE C in Maths and English

Tools

CRM software

Job description

The role: Client Adviser. Competitive Salary. Full Time. Permanent Contract. Location: Telford. Monday to Friday – 9am – 5.30pm.

Introduction to NFU Mutual. NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency: As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Telford Agency. About the role: As a Client Adviser within our team, you’ll play a key role in the success of an expanding local business by ensuring our customers receive a first-class service. This is a multi-disciplined role handling a wide range of personal and commercial policies and responsibilities include:

• Providing new business quotations


• Handling policy changes


• Handling claims and renewals and providing customers with necessary service and advice


• The ability to work to targets and deadlines


• A flexible approach and the ability to work as part of a team

About you:

• A people person with drive, energy, and enthusiasm.


• Strong interpersonal skills, communication skills and relationship building abilities.


• Pro-active and the ability to work independently.


• Experience of and an understanding of the insurance/financial sector is preferrable but not essential.


• Strong IT Literacy: experience with Customer Relationship Management Systems is an advantage.


• Minimum requirement of Grade C or equivalent in Maths and English

Our commitment to you: We offer a professional, hardworking, yet supportive and friendly environment with strong team ethos and ethical practices. To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business.

Salary is dependent on skills and experience.

• Pension Contribution


• 25 Days holiday + Bank Holidays


• No Weekends


• Free Parking

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Closing date for all applications: 2nd October 202.