Customer Service Advisor

NFU Mutual; York and North Yorkshire; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension Contribution

Private Healthcare scheme

Competitive salary

Job summary

NFU Mutual is seeking a Customer Service Advisor to provide professional service and support throughout the customer journey. The role involves identifying additional solutions to meet client needs and working with colleagues to ensure excellent outcomes.

Based in Thirsk, York, or Boston Spa, with standard hours and some flexibility for a four-day week. Applicants should have prior customer-facing experience, strong communication skills, and a proactive approach to achieving targets.

Qualifications

• Previous experience in a customer-facing sales/service role.
• Excellent communication and interpersonal skills.
• A genuine passion for building trusted relationships.
• Commercial awareness and the ability to identify opportunities.
• Strong organisational skills and attention to detail.
• Self-motivated with a proactive approach to achieving objectives.

Responsibilities

• Ensuring clients receive professional service and support throughout their NFU Mutual journey.
• Identifying opportunities to provide additional solutions that meet clients' needs.
• Working closely with colleagues to deliver excellent customer outcomes.
• Developing new business through referrals, networking and local market opportunities.

Skills

Customer-facing sales

Communication skills

Interpersonal skills

Commercial awareness

Organisational skills

Self-motivation

Job description

The roleCustomer Service Advisor Salary circa - £25,000 + (dependant on experience) Full Time position, Permanent ContractLocation: Thirsk, York or Boston SpaMonday – Friday 9:00 – 17:00 with 1 hour for lunch or 4 days per week 8:30 – 17:30 with 30min lunch

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of our values. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Vale of York, Leeds & Harrogate Agency.

About the role:

• Ensuring clients receive professional service and support throughout their NFU Mutual journey.
• Identifying opportunities to provide additional solutions that meet clients' needs.
• Working closely with colleagues to deliver excellent customer outcomes.
• Developing new business through referrals, networking and local market opportunities.

About you:

What we're looking for

• Previous experience in a customer-facing sales/service role.
• Excellent communication and interpersonal skills.
• A genuine passion for building trusted relationships.
• Commercial awareness and the ability to identify opportunities.
• Strong organisational skills and attention to detail.
• Self-motivated with a proactive approach to achieving objectives.

Our Commitment to you:

What we offer

• The opportunity to work with one of the UK's most trusted insurance brands.
• Ongoing training and professional development, Career development and he option to work towards industry recognized qualifications.
• Pension Contribution
• Private Healthcare scheme
• Competitive salary (negotiable depending on experience)
• The chance to make a real difference to local businesses and communities.

Applicants details will be stored in line with GDPR guidelines.

Closing date for all applications: 30/09/2026.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.