Customer Service Advisor

Briggs Equipment; Cannock; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Contributory pension up to 6%

Paycare and eyecare health scheme

High street discounts

Job summary

Briggs Equipment in Cannock is seeking a Customer Service Advisor to join the Regional Service team. You will be the link between customers, engineers and regional teams, delivering a great customer experience and ensuring service requests are managed efficiently and professionally.

With 40-hour weeks and a six-month FTC, the role focuses on responding to enquiries, supporting engineers and keeping accurate records while contributing to regional KPIs and service levels.

Qualifications

• Experience in customer service, customer support or administrative roles.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to prioritise multiple tasks.
• Proficient with Microsoft Office and business systems.
• Attention to detail and proactive problem-solving.
• Ability to work independently and as part of a team.
• GCSEs including English and Maths, or NVQ Level 3.

Responsibilities

• Provide excellent customer service by responding to enquiries and keeping customers informed.
• Support Engineers, Service Controllers and regional teams to ensure service activities run smoothly.
• Maintain accurate records, reports and business systems.
• Resolve customer queries and operational issues in a timely and professional manner.
• Work collaboratively with colleagues to achieve regional targets, KPIs and service levels.

Skills

Customer service experience

Administrative experience

Excellent communication skills

Organised

Attention to detail

Problem-solving

Teamwork

Education

GCSEs including English and Maths or NVQ Level 3

Tools

Microsoft Office

Business systems

Job description

Role: Customer Service Advisor

Contract:6 month FTC
Hours:40 Hours per Week
Location:Cannock

Briggs Equipmentis a leading provider of asset management and maintenance solutions across the UK and Ireland. We pride ourselves on delivering exceptional service to our customers while creating opportunities for our people to grow and succeed.

We're looking for an organised and customer-focused Customer Service Advisor to join our Regional Service team in Cannock. You'll play a key role in delivering a great customer experience, acting as the link between customers, engineers and regional teams to ensure service requests are managed efficiently and professionally.

In this role you will:

• Provide excellent customer service by responding to enquiries and keeping customers informed.
• Support Engineers, Service Controllers and regional teams to ensure service activities run smoothly.
• Maintain accurate records, reports and business systems.
• Resolve customer queries and operational issues in a timely and professional manner.
• Work collaboratively with colleagues to achieve regional targets, KPIs and service levels.

What will help you to excel in this role:

• Previous experience within a customer service, customer support or administrative role.
• Excellent communication skills with the ability to build positive relationships with customers and colleagues.
• Strong organisational skills and the ability to prioritise multiple tasks effectively.
• Substantial experience using Microsoft Office applications and business systems.
• Excellent attention to detail and a commitment to maintaining accurate records.
• A proactive and positive approach to problem-solving.
• The ability to work both independently and collaboratively within a team.
• GCSEs (or equivalent) including English and Maths, or a relevant NVQ Level 3 qualification.

What you can expect from us:

• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Paycare and eyecare health scheme
• High street discounts

What’s next

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met