Customer Experience Specialist (FTC) – Cannock

Briggs Equipment; Cannock; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Contributory pension up to 6%

Paycare and eyecare health scheme

High street discounts

Job summary

Briggs Equipment in Cannock is seeking a Customer Service Advisor to join the Regional Service team. You will be the link between customers, engineers and regional teams, delivering a great customer experience and ensuring service requests are managed efficiently and professionally.

With 40-hour weeks and a six-month FTC, the role focuses on responding to enquiries, supporting engineers and keeping accurate records while contributing to regional KPIs and service levels.

Qualifications

• Experience in customer service, customer support or administrative roles.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to prioritise multiple tasks.
• Proficient with Microsoft Office and business systems.
• Attention to detail and proactive problem-solving.
• Ability to work independently and as part of a team.
• GCSEs including English and Maths, or NVQ Level 3.

Responsibilities

• Provide excellent customer service by responding to enquiries and keeping customers informed.
• Support Engineers, Service Controllers and regional teams to ensure service activities run smoothly.
• Maintain accurate records, reports and business systems.
• Resolve customer queries and operational issues in a timely and professional manner.
• Work collaboratively with colleagues to achieve regional targets, KPIs and service levels.

Skills

Customer service experience

Administrative experience

Excellent communication skills

Organised

Attention to detail

Problem-solving

Teamwork

Education

GCSEs including English and Maths or NVQ Level 3

Tools

Microsoft Office

Business systems

Job description

Briggs Equipment in Cannock is seeking a Customer Service Advisor to join the Regional Service team. You will be the link between customers, engineers and regional teams, delivering a great customer experience and ensuring service requests are managed efficiently and professionally.

With 40-hour weeks and a six-month FTC, the role focuses on responding to enquiries, supporting engineers and keeping accurate records while contributing to regional KPIs and service levels.