Contract Manager

Briggs Equipment; Cannock; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Profitshare bonus

Pension scheme

Health scheme

High street discounts

25 days holiday (+3)

Job summary

Briggs Equipment is seeking a Contract Manager for a 12-month FTC to oversee customer contracts across the UK and Ireland. You will act as the primary contract manager for customers in your area, including local sites, ensuring compliance and driving service excellence.

Key duties include organizing and circulating action minutes within three working days, tracking contract performance with tools like Power BI and BE Portal, and collaborating with credit control and service teams to support debt

Qualifications

• Demonstrable experience in contract management.
• Strong IT skills and familiarity with internal systems.
• Ability to organise and document actions and minutes promptly.
• Customer service excellence and stakeholder liaison capabilities.

Responsibilities

• Act as the primary contract manager for customers in your area, covering local sites.
• Identify safety concerns and escalate issues to relevant personnel for resolution.
• Ensure compliance with LOLER and PUWER obligations and manage VOR status for overdue equipment.
• Organise, document, and circulate action-oriented review minutes within three working days.
• Track contract performance and profitability using BE Portal and Power BI.
• Collaborate with credit control and service teams to support debt recovery and growth opportunities.
• Drive internal teams to deliver top-tier customer service and aim for excellence.

Skills

Contract management

Customer service

IT skills

Organised

Tools

Power BI

BE Portal

Excel

Job description

The Opportunity: Contract Manager

Contract: 12 Months FTC

Location: National Coverage

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

The Impact you will have:

• Identify and address safety concerns for Briggs and customers, promptly escalating issues to relevant personnel for resolution.


• Ensure compliance with LOLER and PUWER obligations, recommending VOR status for overdue equipment.


• Uphold "Safety First" values and adopts the best practices to mitigate risks for Briggs, customers, and third parties.


• Act as the primary contract manager for customers in your area, also covering local sites.


• Organize, document, and circulate action-oriented review minutes within three working days.


• Build and maintain strong, long-term relationships with customers and internal departments for business continuity.


• Analyze NPS scores to identify and address areas for improvement and implement solutions.


• Track contract performance and profitability through tools like BE Portal, Power BI, and CPO.


• Identify and recover additional contractual costs, such as damage or excess hours, and propose resolutions.


• Identify and share potential growth opportunities with relevant stakeholders.


• Collaborate with credit control, service teams, and stakeholders to support debt recovery efforts.


• Identify process enhancements to improve business efficiency and ease of collaboration.


• Drive internal teams to deliver top-tier customer service, striving for satisfaction and excellence

What will help you to excel in this role:

• Ideal candidate with have demonstrable experience in contract management


• Ability to judge and adapt to change of deadlines or workload to meet the needs of the customer and our business.


• Demonstrable customer service skills (both internal and external) and the ability to present.


• Significant evidence of strong IT skills (excel, word, PowerPoint) and internal systems or equivalent (if relevant)


• Strong IT skills, telephone etiquette


• Well organised, structured and motivated


• Communication skills (interact with all levels within an organisation)


• Demonstrable knowledge of MHE and various contract types

What you can expect from us:

• Negotiable base salary


• Future development and career opportunities


• 25 days holiday with an option to buy an additional 3 (over a 12 month period with t&cs)


• Contributory pension scheme with employer contributions up to 6%


• Profitshare bonus based on business performance


• Paycare and eyecare health scheme


• High street discounts

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met