Customer Service Advisor

Briggs Equipment; Cannock; On-site; GBP 26,000; Full time

Job summary

Briggs Equipment is seeking a Customer Service Advisor for a permanent role in Cannock. You will support the AMS Team, prioritize service-related activities, and manage customer expectations to ensure business targets are met. Strong computer literacy and communication skills are essential, with opportunities for future development and career growth.

Benefits

Contributory pension scheme with employer contributions up to 6%

Profit-share bonus based on business performance

Paycare and eyecare health schemes

High street discounts

Qualifications

• Strong skills in computer literacy, particularly in Microsoft Office.
• Excellent communication and organizational skills.
• Excellent people management skills.

Responsibilities

• Support the AMS Team to ensure tasks are completed according to schedule.
• Deliver an efficient, world-class customer experience.
• Maintain effective communication with internal and external customers.

Skills

Computer literacy

Communication skills

Organizational skills

People management skills

Tools

Microsoft Office

Job description

The Opportunity: Customer Service Advisor

Contract: Permanent

Location: Cannock, Briggs Equipment, Orbital 5

Salary: £25,500 per year (40 hours)

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t meet all the criteria below, please don’t be discouraged from applying.

The Impact you will have:

• Actively participate & support the AMS Team to ensure tasks are completed according to schedule using CI tools, Methodology, and Briggs Standard Operating Processes.
• Prioritize and support all service-related activities within the team.
• Take ownership to deliver an efficient, world-class, end-to-end customer experience, managing customer expectations to ensure business targets are met.
• Maintain effective communication with both internal and external customers, keeping them informed and managing expectations at all times.

What will help you to excel in this role:

• Strong skills in computer literacy, particularly in Microsoft Office (Excel, Access, Outlook, Word).
• Excellent communication and organizational skills.
• Excellent people management skills.

What you can expect from us:

• Future development and career opportunities.
• Contributory pension scheme with employer contributions up to 6%.
• Profit-share bonus based on business performance.
• Paycare and eyecare health schemes.
• High street discounts.

What’s next

• If you're interested in joining the Briggs Group, click the 'Apply Now' button, and a team member will contact you.
• Not sure if this is the right role? Visit our careers page and send your CV for review.
• If you require reasonable adjustments for the interview process, please contact our Recruitment team beforehand.