Customer Service Advisor

Briggs Equipment; Cannock; On-site; GBP 21,000; Full time

Job summary

Briggs Equipment is seeking a Customer Service Advisor for a permanent position in Cannock. The role involves supporting service operations, ensuring safety, and maintaining communication with customers. The ideal candidate will possess strong computer literacy and excellent organisational skills, with opportunities for career progression and a contributory pension scheme.

Benefits

Opportunities for future development

Contributory pension scheme with employer contributions up to 6%

Profit-share bonus based on business performance

Paycare and eyecare health schemes

High street discounts

Qualifications

• Strong skills in computer literacy, especially Microsoft Office packages.
• Excellent communication and organisational skills.
• Excellent people management skills.

Responsibilities

• Follow company health and safety guidelines.
• Support Regional Service Controllers to exceed regional targets.
• Maintain effective communication with customers.
• Prioritise and schedule work activities to meet expectations.

Skills

Computer literacy

Communication

Organisational skills

People management

Tools

Microsoft Office

Job description

The Opportunity: Customer Service Advisor

Contract: Permanent

Location: Cannock

Salary: £20,868 (32 hour week)

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below, please don’t let that discourage you from applying.

The Impact you will have:

• Follow company health and safety guidelines at all times, both internally and externally, ensuring our colleagues and customers are safe.
• Support the Regional Service Controllers to deliver industry-leading business performance, exceeding regional targets through engineer productivity, work and time management, effective call handling, and adherence to SLAs.
• Maintain effective communication with both internal and external customers, keeping them informed and managing expectations.
• Prioritise and schedule work activities to meet customer expectations and drive efficiency, supporting resource planning for the team, including vehicle off-road situations, inspections, and liaising with third-party service providers where necessary.
• Maximise engineers’ productive hours while managing the company’s carbon emissions by reducing travel between jobs (VMS).

What will help you to excel in this role:

• Strong skills in computer literacy, especially Microsoft Office packages.
• Excellent communication and organisational skills.
• Excellent people management skills.

What you can expect from us:

• Opportunities for future development and career progression.
• Contributory pension scheme with employer contributions up to 6%.
• Profit-share bonus based on business performance.
• Paycare and eyecare health schemes.
• High street discounts.

What’s next

• If you are interested in joining the Briggs Group, click on the 'Apply Now' button, and a team member will be in touch.
• Not sure if this is the right role? Visit our careers page or send us your CV for review.
• If you require reasonable adjustments for the interview process, please contact our Recruitment team in advance.