Customer Service Advisor

Edinburgh City Football Club Limited.; Cambuslang; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

Edinburgh City Football Club Limited is recruiting for an Internal Helpdesk - Customer Service role based in Cambuslang, offering hybrid working with 2 days from home and a 16.24 per hour rate. The role runs on a Monday-Friday 8am-4pm pattern, for a 6-12 month contract with potential extension or permanent hire.

You will be the first point of contact for a variety of queries, resolving issues promptly and maintaining a high level of service while supporting customers, suppliers and colleagues

Qualifications

• Experience in customer service, helpdesk, contact centre, or shared services.
• Comfortable using systems to record and manage information.
• Strong attention to detail and ability to follow processes.
• Clear and professional communication; works well in a team.

Responsibilities

• Handling queries by phone, email and online channels.
• Investigating issues and providing clear, accurate information.
• Recording and tracking queries through to resolution.
• Escalating more complex issues where required.
• Identifying recurring issues and supporting improvements to processes.
• Helping to maintain a professional, efficient and customer-focused service.

Skills

Customer service

Helpdesk

Contact centre

Shared services

Problem solving

Attention to detail

Communication

Teamwork

Job description

Internal Helpdesk - Customer Service
Cambuslang 16.24 per hour Hybrid

Monday-Friday, 8am-4pm
2 days working from home
6-12 month contract, with potential to extend or offer perm.

Huntress Recruitment is currently recruiting for an Internal Helpdesk - Customer Service role with a well-established organisation based in Cambuslang.

This is a great opportunity for someone with customer service, helpdesk, shared services or finance-related experience to join a busy team, providing support to customers, suppliers and colleagues across a range of finance, HR and business service queries.

You’ll be the first point of contact for a variety of queries, helping to resolve issues quickly and making sure customers receive a high level of service.

Your responsibilities will include:

• Handling queries by phone, email and online channels
• Investigating issues and providing clear, accurate information
• Recording and tracking queries through to resolution
• Escalating more complex issues where required
• Identifying recurring issues and supporting improvements to processes
• Helping to maintain a professional, efficient and customer-focused service

We're looking for someone who:

• Has experience in customer service, helpdesk, contact centre, shared services
• Is confident dealing with customers and resolving queries
• Has excellent attention to detail and can follow processes accurately
• Is comfortable using systems to record and manage information
• Communicates clearly and professionally
• Enjoys working as part of a team
• Has a genuine focus on delivering good customer service

If you're looking for a role that combines customer service, problem solving and administration within a supportive team, we'd love to hear from you.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.