Customer Service Advisor

CONNELLS GROUP; Cambridge; On-site; GBP 23,000 - 25,000; Full time

Job summary

A prominent property management company in Great Shelford seeks a motivated Customer Service Advisor to provide property management and tenancy administration support services. The role includes co-ordinating with contractors for maintenance and managing safety checks. Excellent customer service skills and a detail-oriented approach are essential. This position offers a defined career path, comprehensive training, and a collaborative work environment.

Benefits

Support in training towards ARLA – NFOPP qualifications

Aviva Digicare + workplace / Cycle to work scheme

Colleague discount scheme / Gym discounts

Life assurance / Workplace pension scheme

Qualifications

• Exceptional skills in customer service.
• Proficient in administration tasks.
• Strong communication skills, both verbal and written.

Responsibilities

• Provide property management and tenancy administration support.
• Co-ordinate and liaise with contractors for maintenance.
• Manage statutory safety checks.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient, positive, numerate and detail oriented

Organised and able to prioritise workload

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

Customer Service Advisor – Great Shelford

We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Great Shelford. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Salary: £23,875

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £23,875, additional £1,000 once qualified
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

Skills and experience

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits

• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.