Customer Service Advisor

JR United Kingdom; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Cambridge. This role offers the chance to work in a hybrid environment, providing exceptional support to a diverse customer base. You'll be responsible for managing customer inquiries, creating quotations, and ensuring seamless order administration using SAP. If you have a passion for customer service and a background in science, this opportunity could be your next career step. Join a company that values flexibility and offers competitive benefits, including a pension scheme and generous holiday allowance.

Benefits

Up to 6% Pension Scheme

25 Days Holiday + 8 Bank Holidays

Free Parking

Hybrid/Flexible Work

Qualifications

• Experience in customer service with a focus on exceptional service delivery.
• Strong telephone manner and problem-solving skills.

Responsibilities

• Monitor central email boxes and respond to customer inquiries.
• Create and manage customer quotations and orders using SAP.
• Resolve customer queries and provide support to the sales team.

Skills

Customer Service

Problem Solving

Telephone Communication

Education

Scientific Background

Tools

SAP Business System

Job description

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Location: Hybrid Cambridge (UK) with flexible working from home (Tuesday & Thursday working from our client’s office)

Do you want to work for one of the largest and most successful UK based distributors of a wide range of high-quality laboratory equipment, scientific consumables and chemicals which are used in a diverse customer base from breweries, water and utilities companies to the likes of universities and pharmaceutical companies to advance scientific discoveries?

Are you a customer focused individual who loves supporting customers and providing them with an excellent service and experience both online and over the phone?

If you said yes to the above and live in the Cambridge area with access to your own car to commute to our client’s offices two days a week, then this role could be perfect for you!

The responsibilities of the Customer Service Advisor:

• Working as part of a seven strong team of Customer Support Advisors, monitor the central e-mail boxes with incoming enquiries (sales, export, service, general product enquiries)
• Create and provide quotations to customers on the SAP business system (both UK and export)
• Create opportunities for all quotations on the SAP business system
• Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices)
• Send pro-forma invoices for payment
• Resolve customer queries and complaints and log the details on the SAP business system
• Chase deliveries from suppliers when required
• Liaise with freight forwarders to confirm delivery of goods
• Provide support to the field sales team as required
• Answer and respond to telephone calls within the set targets
• Assist customers by getting them the right help they need (technical, service, availability etc)

The requirements of the Customer Service Advisor:

• Previous experience in a customer service role with a passion for delivering exceptional levels of service and experience for customers
• Naturally you will have an excellent telephone manner and be a great problem solver
• A scientific background by education or experience working in a laboratory would be ideal but not a prerequisite
• Full UK driving licence and access to your own vehicle as my client’s offices are on a business park – free parking on site provided

Salary and Benefits:

• Competitive Base Salary DOE
• Up to 6% Pension Scheme
• 25 Days Holiday + 8 Bank Holidays
• Free parking
• Hybrid/flexible work from home/office days

Apply today by sending your word CV to [emailprotected] via email or call Emma in confidence right now on 0203 9111 000

To be considered you must live in Cambridgeshire, have full right to work in the UK and have a full clean driving licence and your own car.