Customer Service Advisor

Linx Printing Technologies; St. Ives; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading company in printing services is looking for a Customer Service Advisor in St. Ives. This entry-level, hybrid role involves processing orders and providing excellent service to global partners. Ideal candidates are detail-oriented, customer-focused, and possess strong communication skills. Experience in customer service or administration is essential, with training provided for CRM systems.

Qualifications

• Experience in Customer Service, Supply Chain, or Administration roles.
• Detail-oriented, able to work independently and as part of a team.

Responsibilities

• Process customer orders accurately and confirm delivery dates.
• Respond to customer enquiries, collaborating with Logistics and Operations Teams.

Skills

Communication

Organisational

Administrative

Customer-focused

Tools

Salesforce CRM

Job description

Join us to apply for the Customer Service Advisor role at Linx Printing Technologies

The Customer Service Team is seeking a Customer Service Advisor — a customer-focused multi-tasker with excellent organisational, administrative, and communication skills.

This is a temporary, hybrid role based at Linx House, reporting to the Customer Service Team Leader. A secondment may be considered for development opportunities.

Your challenge

The Customer Service Advisor is responsible for delivering excellent customer service to our global Channel Partners.

As a Customer Service Advisor, you will:

• Process customer orders accurately and confirm delivery dates
• Plan orders following production lead times and customer consolidation requests
• Liaise with the planning team for urgent requests
• Follow up with the logistics team on shipment delays or queries
• Keep customers updated on order statuses
• Respond to customer enquiries, collaborating with Logistics and Operations Teams, including Third-Party Suppliers

Essential requirements:

• Experience in Customer Service, Supply Chain, or Administration roles
• Customer-focused, able to work independently and as part of a team
• Numerate, detail-oriented, with strong communication skills for managing interactions with internal and external stakeholders globally
• Knowledge of Salesforce CRM or similar systems is an advantage but not essential; training will be provided

If you have questions or wish to apply, please contact Katy Clark, Customer Service Team Leader, or Paul Philbey in HR.

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Unsolicited Assistance

We do not accept unsolicited assistance from headhunters or recruitment firms. Resumes or profiles submitted without a signed search agreement will be deemed the property of Veralto, and no fee will be paid for such referrals.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Printing Services

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