Customer Services Advisor

West Kent Housing Association; Sevenoaks; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Generous annual leave

Hybrid and flexible working options

Competitive pension scheme

Job summary

West Kent Housing Association is seeking a Customer Services Advisor to help customers across phone, email, web and social media. You will need to be confident with technology, keen to solve problems and go the extra mile for every resident.

Based in Sevenoaks, the role is full-time (37 hours per week) with hybrid options and a generous benefits package including annual leave, pension contributions and wellbeing support.

Qualifications

• Strong communication and customer service skills.
• Able to use technology and work in a busy environment.

Skills

Communication skills

Customer service

Problem solving

Job description

Customer Services Advisor

£30,669 per annum 37 hours per week/full-time

Job Role

We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to ‘go the extra mile’ for our customers.

You will have a positive attitude, excellent communication and customer service skills, and be committed to always doing the best for the customer. You need to be self-motivated and able to thrive and maintain quality results in a busy environment.

About Us

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Ourvisionis to deliver places to live and space to grow for our current and future residents.

Ourvaluesguide us to how we do thingsfrom delivering on our promises, working withhonesty,integrity, andflexibility,showingcompassionandself-awareness,as well as a commitment tolearningand equally importantworking hard and having fun.

We offer a fantastic range of benefits including:

• Generous annual leave entitlement and additional time off over Christmas
• Hybrid and flexible working options
• Competitive pension scheme with generous employer contributions

The role will be based in our Sevenoaks office. We offer a flexible approach to hybrid working, with full-time employees attending the office twice a week.

Advert Closing Date: 8am on Monday 16 November 2026

Interview Date: week commencing 30 November 2026

We offer a fantastic range of benefits including a generous annual leave entitlement and additional time off over Christmas, hybrid and flexible working options, a competitive pension scheme with generous employer contributions, health cash plan, life assurance and income protection and an annual grant to support your wellbeing.

Documents

Supporting documents for this role