Customer Service Advisor

Hedin Automotive BMW & MINI Group; Bromley; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

31 days of annual leave

Discount schemes with retailers

Employee Car Ownership Schemes

Employee Assistance Programme

Private healthcare access

Pension scheme and life assurance

Referral bonus

Job summary

Hedin Automotive BMW & MINI Group in Bromley is seeking a Customer Service Advisor to be the welcoming voice of our centralised contact centre. You will handle telephone and online enquiries, book service appointments and support Aftersales teams to ensure a seamless customer experience.

Join a prestigious automotive brand and play a key part in delivering exceptional service while developing your career in a customer-focused environment at our Bromley centre.

Qualifications

• Previous experience in a customer service or contact centre environment.
• Excellent verbal and written communication skills.
• Confident at resolving complex issues.
• Well organised with the ability to manage multiple tasks in a fast-paced environment.
• Must be eligible to work in the UK.

Responsibilities

• Answering and transferring inbound calls and online enquiries, ensuring accuracy, efficiency, and the highest standard of customer service.
• Accurately recording customer details and requirements when handling an enquiry.
• Arranging aftersales bookings by telephone and allocating work to relevant workshop teams.
• Providing customer estimates in line with company policy on schedules, times and pricing.
• Making outbound calls to customers when ordered parts have arrived and arranging convenient booking dates.
• Working closely with Service Team Managers and Sales Teams to maximise customer opportunities.
• Maintain a strong knowledge of current sales products, service packages & campaigns across the BMW & MINI product range.

Skills

Customer service

Communication

Administration

IT skills

Organised

Job description

CUSTOMER SERVICE ADVISOR

Earn up to £31,580.80 OTE per annum!

WHY WORK FOR HEDIN AUTOMOTIVE BMW & MINI.

Join us as a Customer Service Advisor and become the welcoming voice of Hedin Automotive BMW & MINI. Based in our modern, centralised Contact Centre at our prestigious Bromley location, you'll be the first point of contact for our customers, helping to deliver the exceptional service our brands are renowned for.

In this customer‑focused role, you'll handle telephone and online enquiries, book service appointments, and provide vital support to our Aftersales teams, ensuring every customer enjoys a seamless and positive experience.

If you're an organised, enthusiastic communicator who enjoys helping people, we'd love to hear from you. Join our supportive team and build your career with one of the world's most prestigious automotive brands.

Benefits.

Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market‑leading benefits to all our colleagues.

• 31 days of annual leave (including bank holidays) with long‑service awards and enhanced holiday entitlement
• Discount schemes with popular retailers – helping you save more
• Employee Car Ownership Schemes – available for you and your family
• Employee Assistance Programme – 24/7 wellbeing support with access to health professionals
• Private healthcare access – prioritising your health and prosperity
• Pension scheme and life assurance – confidence in your future
• Referral bonus – earn when you refer a friend to join the team

THE MAIN DUTIES OF THE ROLE INCLUDE:

• Answering and transferring inbound calls and online enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
• Accurately recording customer details and requirements when handling an enquiry
• Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
• Providing customer estimates in line with company policy on schedules, times and pricing
• Making outbound calls to customers when ordered parts have arrived and arranging convenient booking dates
• Working closely with Service Team Managers and Sales Teams to maximise customer opportunities
• Maintain a strong knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

YOUR PROFILE.

• Previous experience in a customer service or contact centre environment, such as a Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler, or similar role
• Excellent verbal and written communication skills
• Confident at resolving complex issues
• Strong administration and IT skills with excellent attention to detail
• Well organised with the ability to manage multiple tasks in a fast‑paced environment
• Must be eligible to work in the UK

SALARY AND WORKING HOURS.

• Basic salary of £26,540.80 per annum with a competitive OTE of £31,580.80
• Office-based role at our Bromley centre
• Monday to Friday on a rotating shift pattern: 8.00am–5.00pm or 9.00am–6.00pm (40-hour week)
• Saturdays on a rota basis (currently 1 in 6), 8.00am–2.00pm, paid as additional hours
• Rate per hour £12.76
• OTE Bonus Earning Per Year - £5040

ABOUT US.

Hedin Automotive is a well‑established BMW & MINI franchise with state‑of‑the‑art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer‑facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.