Customer Service Advisor

GLL; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

GLL is seeking a Customer Service Advisor for Keynsham Leisure Centre. This role involves engaging with customers, managing memberships, and contributing to team efforts in maintaining a welcoming environment. Ideal candidates will possess strong customer service skills and a passion for making a difference in their community.

Benefits

Learning & development opportunities

Discounted gym membership

Salary of £25,623.07 (Pro Rota)

Health assurance

Career pathways and professional development

Exclusive discounts on holidays

Discounts on GLL spa treatments and products

Qualifications

• Strong focus on customer service.
• Good IT, literacy, numerical, and communication skills.
• Some experience in administration.

Responsibilities

• Be the first point of contact for customers.
• Answer incoming calls.
• Handle transactions and manage membership enquiries.

Skills

Customer service focus

Communication skills

IT skills

Numerical skills

Literacy skills

Team player

Health and safety knowledge

Education

Some experience in administration

Job description

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Customer Service Advisor at Keynsham Leisure Centre

GLL is looking for a Customer Service Advisor at Keynsham Leisure Centre. If you have a passion for people and the ability to deliver first-class customer service, this is your chance to be part of one of the largest leisure groups in the UK.

As a Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, whether with a warm welcome or by selling memberships to enhance their lifestyles.

Our Customer Service Advisors respond to enquiries, converting them into memberships. They are often a customer's first point of contact, answering calls, handling transactions, dealing with queries, and participating in community outreach projects. Your focus will be on ensuring our customer service level remains at its highest at all times.

What you need:

• A strong focus on customer service
• Passion and personality
• Knowledge of health and safety
• Great team player
• Good IT, literacy, numerical, and communication skills
• Some experience in administration

What you’ll do:

• Be the first point of contact for customers
• Answer incoming calls
• Handle transactions, including setting up direct debits and cash handling
• Manage membership enquiries and sales
• Set up equipment
• Support your team daily by preparing studios, gyms, or sports halls for activities and maintaining the centre's cleanliness

Benefits of working with GLL:

• Learning & development opportunities for career growth
• Discounted gym membership for you and your partner
• Salary of £25,623.07 (Pro Rota)
• Industry-leading pay rates
• Opportunity to join the GLL Society and participate in social events
• Exclusive discounts on villas in Portugal and ski chalets in Bulgaria
• Health assurance
• Career pathways and professional development with comprehensive training
• Discounts across numerous retailers (GLL Extras)
• 25% off Red Letter Days and Buy A Gift
• 20% off GLL spa treatments and products