Customer Service Advisor

The Job People; Bristol; On-site; GBP 26,000; Full time

Job summary

A leading company based in Bristol is looking for a Customer Service Advisor to ensure customer queries are effectively answered through multiple channels. This role demands experience in customer service, proficiency in English, and the ability to multitask. Enjoy a supportive work environment with a structured salary of £26,000 annually, Monday to Friday working hours with some weekend shifts required.

Qualifications

• Previous experience within a customer services advisor role.
• Adept at managing shifting priorities.

Responsibilities

• Ensure customers' queries are answered promptly via chat, email, and phone.
• Respond to service reviews across various platforms.
• Monitor and track repair progress for customer satisfaction.

Skills

Multitasking

Verbal English proficiency

Written English proficiency

Customer service experience

Technical skills expansion

Tools

MS Office Suite

Job description

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Monday to Friday, 8:30am - 5:00pm or 9am to 5:30pm with an option to work from home

Working 5 days from 7 including weekend.

£26,000 per year

Based in Bristol

Duties of a Customer Service Advisor

• Ensure Customers Queries are answered promptly and effectively via, chat, email and phone.
• Respond to, report and answer services reviews across various platforms
• Monitor and track repair progress closely to ensure timely completion and customers satisfaction
• Attend regular training sessions, including brand and product training to enhance your knowledge

Experience of a Customer Service Advisor

• Previous experience within a customer services advisor role
• Proficient in written and verbal English
• Able to multitask and manage shifting priorities and adeptly handling multiple tasks
• Proficient in MS Office suite, with a keen interest in expanding technical skills

Details of a Customer Service Advisor

Based in Bristol

Days 8.30am - 5.30pm, or 9am - 5:30pm - working 5 days our of 7 including weekends

Salary is £26,000 per year

If you are interested in the Customer Service Advisor role, based in Bristol - please click apply