Customer Service Advisor

Barclays UK; Brighton; On-site; GBP 26,000 - 31,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenserviceberater, der die Möglichkeit hat, einen echten Unterschied im Leben der Kunden zu machen. In dieser Rolle sind Sie die freundliche Anlaufstelle für unsere Kunden im Retail Banking, bieten persönliche Unterstützung und helfen dabei, ihre Anliegen zu lösen. Mit einem wettbewerbsfähigen Gehalt und einem umfassenden Leistungspaket, einschließlich einer Altersvorsorge und privater Krankenversicherung, ist dies eine hervorragende Gelegenheit, Ihre Karriere in einem unterstützenden Team voranzutreiben. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, dann ist dies die perfekte Position für Sie.

Benefits

Pensionsplan

Private Krankenversicherung

Lebensversicherung

Einkommensschutz

Qualifications

• Erfahrung im Kundenservice oder verwandten Bereichen.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Bereitstellung von Lösungen für Kundenanfragen über mehrere Kanäle.
• Zusammenarbeit mit internen Stakeholdern zur Unterstützung der Kundenbedürfnisse.

Skills

Kundenservice

Empathie

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Abschluss in einem relevanten Bereich

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at local hubs, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, with a starting salary of £26,500. You’ll also enjoy a comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything needed to succeed and grow with us.

At Barclays, we’re not just offering a role—we’re offering a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through multiple communication channels.

Accountabilities

1. Collaborate across multiple digital channels to personalise each customer interaction.
2. Enhance the bank's digital capabilities when current technology is insufficient.
3. Provide exceptional customer service by responding to inquiries, resolving issues, and efficiently handling requests.
4. Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and ensure accurate, timely transactions.
5. Assist teams within business operations, including risk management, compliance, and collections.
6. Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

1. Meet stakeholder and customer needs through specialist advice and support.
2. Perform activities timely and to a high standard, impacting related roles.
3. Manage specific processes within a team, potentially leading and supervising team members, guiding development, and allocating work.
4. If in a leadership role, demonstrate leadership behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
5. For individual contributors, manage own workload, implement systems and processes, and participate in broader projects.
6. Execute work as per processes and collaborate with related teams.
7. Review colleagues' work to meet requirements.
8. Provide specialist advice related to own work area.
9. Take ownership of risk management and control strengthening, ensuring compliance with rules, regulations, and conduct codes.
10. Understand how all teams contribute to broader objectives and deliver impact.
11. Develop understanding of fundamental principles and build operational expertise.
12. Make judgements based on experience and practice.
13. Evaluate options in situations not covered by procedures.
14. Communicate sensitive or difficult information effectively.
15. Build relationships to identify and address stakeholder and customer needs.

All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset: Empower, Challenge, and Drive.