Customer Service Advisor

Barclays Business Banking; Brighton; On-site; GBP 26,000 - 31,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team. In this role, you will be the first point of contact for customers, providing face-to-face support and guidance. Your empathy and dedication will shine as you help resolve customer queries and enhance their banking experience. With a starting salary of £26,500 and a comprehensive benefits package, this position offers the opportunity to grow within a supportive environment. Join a company that values respect, integrity, and excellence, and make a real difference in customers' lives every day.

Benefits

Pension Plan

Private Medical Insurance

Life Insurance

Income Protection

Qualifications

• Experience in customer service or related fields is highly valued.
• Ability to handle customer queries and provide resolutions effectively.

Responsibilities

• Provide exceptional customer service by resolving inquiries and issues.
• Collaborate across digital channels to enhance customer interactions.

Skills

Customer Service

Communication Skills

Problem Solving

Empathy

Education

High School Diploma

Customer Service Training

Job description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.

Whether your background is in customer service, retail, hospitality, or any other role supporting customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers, offering face-to-face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, with a starting salary of £26,500. You’ll also enjoy our comprehensive benefits package, including a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

• Collaborate across multiple digital channels to personalise each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is not yet ready to support.
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
• Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and ensure accurate, timely transactions.
• Support teams within the business operations, including risk management, compliance, and collections.
• Comply with all regulatory requirements and internal policies related to customer care.

Analyst Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform activities in a timely manner and to a high standard, impacting the role and surrounding roles.
• Potentially have responsibility for specific processes within a team.
• Lead and support team members, guiding professional development, allocating work, and coordinating resources.
• If in a leadership role, demonstrate leadership behaviors: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Manage own workload, implement systems and processes, and participate in broader projects.
• Execute work requirements according to processes, collaborating with related teams.
• Review colleagues' work to meet requirements.
• Provide specialist advice within own work area.
• Manage risk and strengthen controls related to own work.
• Understand how all teams contribute to broader objectives and build operational expertise.
• Develop awareness of fundamental principles and concepts related to the work.
• Make judgments based on experience and evaluate options in unstructured circumstances.
• Communicate sensitive or difficult information effectively.
• Build relationships with stakeholders and customers to address their needs.

All colleagues are expected to demonstrate Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and embody the Barclays Mindset: Empower, Challenge, and Drive.