Customer Service Advisor

Jago Consultants; Brighton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading motorcycle dealership in Brighton seeks a Service Advisor to enhance their customer relations and service delivery. This role involves managing inquiries, greeting customers, and upselling additional services. Ideal candidates will possess technical vehicle knowledge and a strong customer-focused attitude, with opportunities for long-term career growth.

Qualifications

• Previous experience as a service advisor is preferred.
• Valid driving licence required.
• Positive attitude towards customers essential.

Responsibilities

• Manage service telephone and walk-in inquiries.
• Meet and greet customers, and identify their needs.
• Update customers throughout the service process.

Skills

Customer focused attitude

Communication

Technical knowledge of vehicles

Job description

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Service Advisor Required! – Basic up to £28,000

Our client is a Main Motorcycle Dealership looking to recruit a Service Advisor to join their team based in Brighton!

Working as part of team the Service team, you will be focused on delivering a very high level of brand experience to your customers, committed to making a difference and wanting to join a company who can offer long-term career progression.

• To Manage all service telephone and Walk-in enquires
• To meet and greet customers, qualify and identify customer’s needs for at vehicle drop-off
• To progress and update the customer throughout the day
• To discuss and up-sell additional work to the customer.
• Advise, and forward diarised unsold work
• Carry out inspections where necessary prior to handover to customer
• Ideally have previous experience as a service advisor
• A good technical knowledge of vehicles
• To have a positive, customer focused attitude and approach to your work
• To have a valid driving licence

Package: Basic of up to £28,000