Customer Service Advisor

Kier Group plc; Braintree; On-site; GBP 22,000 - 28,000; Full time

Job summary

Kier Group plc is seeking a Customer Support Advisor for their MOJ and Home Office contract team in Essex. The role involves providing administrative support, managing work orders, and ensuring efficient communication with customers. Ideal candidates will possess strong organizational skills and proficiency in Microsoft Office, particularly Excel and Outlook. Join a diverse and inclusive workplace that values potential and transferable skills.

Qualifications

• Excellent telephone manner and strong verbal, written, and interpersonal communication skills.
• Highly organized with keen attention to detail and accuracy in data entry.
• Proficient with Microsoft Office, especially Excel and Outlook.

Responsibilities

• Communicating with internal and external customers to manage work orders.
• Scheduling work for Kier Engineers or subcontractors.
• Monitoring inboxes and handling escalations or delays.

Skills

Communication skills

Organizational skills

Attention to detail

Data entry

Microsoft Office

Job description

We're looking for a Customer Support Advisor to join our MOJ and Home Office contract team based in Essex.

Location: Essex

Hours: 37.5 hours per week – Monday to Friday, shifts between 8am and 5pm – some flexibility available

What will you be responsible for?

As a Customer Support Advisor, you'll work within the MOJ and Home Office contract team, supporting them in delivering efficient administrative and operational support to meet service level agreements.

Your day-to-day responsibilities include:

• Communicating with internal and external customers to raise, allocate, and complete work orders via the CAFAM system.
• Scheduling work for Kier Engineers or subcontractors and managing their availability.
• Monitoring inboxes, managing phone cover, and handling escalations or delays.
• Reviewing performance reports and coordinating updates to improve outcomes.
• Supporting contract managers and maintaining accurate documentation and system records.

What are we looking for?

This role of Customer Support Advisor is ideal if:

• You have an excellent telephone manner and strong verbal, written, and interpersonal communication skills.
• You are highly organized with a keen attention to detail and accuracy in data entry.
• You are proficient with Microsoft Office, especially Excel and Outlook, and can manage multiple systems effectively.

We value potential at Kier, and transferable skills are always welcome! Even if you don't meet every requirement, please apply, and we'll have a chat.

Rewards and Benefits

We offer a wide variety of benefits that you can tailor to your needs. More information about our benefits can be found here.

Diversity and Inclusion

Making Kier a diverse and inclusive workplace is a priority. We have taken steps to promote diversity, and our employees play a key role in shaping our initiatives. Our D&I action plan is available here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants meeting the minimum criteria will be offered an interview.

We look forward to receiving your application. #joinkier