Customer Service Advisor

Kier Group; Braintree; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the construction and support services sector is seeking a Customer Support Advisor to join their MOJ and Home Office contract team in Essex. The role involves providing administrative support, managing work orders, and ensuring effective communication with both internal and external customers. Ideal candidates will have strong organizational skills and proficiency in Microsoft Office. Kier values potential and encourages applications from all backgrounds.

Qualifications

• Excellent telephone manner and strong verbal, written, and interpersonal communication skills.
• Highly organized with keen attention to detail and accuracy in data entry.
• Proficient with Microsoft Office, especially Excel and Outlook.

Responsibilities

• Support the MOJ and Home Office contract team with administrative and operational tasks.
• Communicate with customers to manage work orders via the CAFAM system.
• Schedule work for Kier Engineers and manage their availability.

Skills

Communication skills

Organizational skills

Attention to detail

Data entry accuracy

Proficiency in Microsoft Office

Job description

We're looking for a Customer Support Advisor to join our MOJ and Home Office contract team based in Essex.

Location:

Essex

Hours:

37.5 hours per week – Monday to Friday, shifts between 8am and 5pm. Some flexibility on hours is available.

What will you be responsible for?

As a Customer Support Advisor, you'll support the MOJ and Home Office contract team by delivering efficient administrative and operational support to meet service level agreements.

Your day-to-day tasks will include:

1. Communicating with internal and external customers to raise, allocate, and complete work orders via the CAFAM system.
2. Scheduling work for Kier Engineers or subcontractors and managing their availability.
3. Monitoring inboxes, handling phone cover, escalations, and delays.
4. Reviewing performance reports and coordinating updates to improve outcomes.
5. Supporting contract managers and maintaining accurate documentation and system records.

What are we looking for?

This role is ideal if:

• You have an excellent telephone manner and strong verbal, written, and interpersonal communication skills.
• You are highly organized with keen attention to detail and accuracy in data entry.
• You are proficient with Microsoft Office, especially Excel and Outlook, and can manage multiple systems effectively.

We value potential and transferable skills at Kier. Even if you don't meet every requirement, we encourage you to apply and discuss your suitability.

Rewards and Benefits

We offer a variety of benefits tailored to your needs. More information about our benefits can be found here.

Diversity and Inclusion

We are committed to making Kier a diverse and inclusive workplace. Our employees play a vital role in shaping our diversity and inclusion initiatives, and we welcome your input. Our D&I action plan is available here.

As a Disability Confident employer, we ensure that a fair and proportionate number of disabled applicants meeting the minimum criteria will be offered an interview.

We look forward to receiving your application. #joinkier