Customer Service Advisor

JR United Kingdom; Bradley Stoke; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the e-mobility industry is seeking a Customer Service Advisor to join their Customer Care team. In this dynamic and collaborative role, you will assist customers efficiently and maintain high standards of service while ensuring timely resolution of issues. Ideal candidates will be highly organized with strong communication skills and an eagerness to enhance their technical knowledge.

Benefits

Competitive salary and benefits package

Opportunities for professional development

International travel possibilities

Qualifications

• Proven track record in dynamic office settings.
• Exceptional written and verbal communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Engage with customers via chat, email, and phone.
• Meet target KPIs regarding customer service.
• Liaise with third-party repair centers for customer repairs.

Skills

Communication

Attention to detail

Organization

Customer-centric approach

Tools

MS Office

Job description

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Location: Bristol / Hybrid (2 days in the office)

Salary: Competitive, based on experience

Job Type: Full-time

About us:

Our passion is electric. Imagine a world less reliant cars, with cleaner air and less congestion - we want to make that a reality. Our aim is to reduce societies reliance on cars, lower air pollution and congestion.

About the role:

As a Customer Service Advisor, you'll be an essential member of the Customer Care team at Pure, committed to assisting and advising customers with exceptional service.

Your responsibilities include engaging with customers via live chat, email, and phone channels, while consistently upholding the highest standards of courtesy and professionalism. Additionally, you'll play a vital role in meeting targets and Key Performance Indicators (KPIs), ensuring that our customer support services continuously strive for excellence and contribute to the overall success of the organisation.

What you will be doing:

• Ensure customer queries are answered promptly and effectively via chat, email and phone, maintaining email SLA and live chat availability.
• Call customers when a call-back is requested to resolve issues.
• Ensure all interactions with customers are conducted in a professional and courteous manner, while maintaining a fun and friendly tone of voice.
• Offer alternative solutions to customer issues where appropriate, with both the customer and business needs in mind.
• Respond to, report and answer service reviews across various platforms.
• Attend weekly team/departmental meetings to receive business updates and air any concerns.
• Attend regular training sessions, including brand and product training to enhance your knowledge.
• Ensuring that all repair-related tasks are handled promptly and professionally to meet customer expectations.
• Liaise with third-party repair centres to ensure timely resolution of customer repairs.
• Coordinate effectively with external repair partners to expedite the repair process for customers.
• Monitor and track repair progress closely to ensure timely completion and customer satisfaction.

What you will need:

• Proven track record in thriving within dynamic office environments, seamlessly integrating into professional teams. • Exceptional proficiency in written and verbal communication in English.

• Meticulous attention to detail coupled with a commitment to achieving excellence in every task.

• Demonstrated capability in managing shifting priorities and adeptly handling multiple tasks.

• Highly organised and efficient, adept at planning, prioritizing, and managing workloads.

• Ability to perform effectively under pressure while maintaining a positive, customer-centric approach.

• Flexibility in adapting to varying work duties and schedules to support team and business needs.

• Approachable demeanour, fostering strong relationships with team members and colleagues across departments.

• Eagerness to enhance knowledge of Pure Electric products through active participation in training sessions.

• Proficient in MS Office suite, with a keen interest in expanding technical skills.

• Desirable: Familiarity with Business-to-Business operations

What we offer:

• A dynamic role within a growing company at the forefront of the e-mobility industry.
• A collaborative, fast-paced working environment with opportunities for professional development.
• Competitive salary and benefits package, with the opportunity for international travel.