Customer Service & Sales Advisor

Search; Bradford; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

No weekends

Early finish Fridays

Uncapped bonus

Hybrid working

25 days holiday

Job summary

Search in Bradford, BD3, is seeking a Customer Service & Sales Advisor. You will respond to inbound calls and warm leads, guiding customers through renewals with a consultative approach, and delivering a first-class experience.

The role offers hybrid working after probation, a salary of £24,735 base with uncapped bonus, and 25 days holiday plus bank holidays. It’s a great chance to develop sales and service skills in a supportive team.

Qualifications

• Previous experience in a customer-facing role such as retail, hospitality, contact centre or sales.
• Excellent communication and active listening skills with the ability to build rapport quickly.
• Ambitious to grow in a fast-growing Bradford-based business.

Responsibilities

• Respond to inbound calls and warm leads; manage renewal process.
• Take a consultative approach to understand needs and guide to the right solution.
• Handle queries professionally and deliver a first-class customer experience.
• Put the customer at the heart of every interaction.

Skills

Customer service

Communication

Active listening

Rapport building

Job description

Customer Service & Sales Advisor

• Location: Bradford, BD3


• Salary: £24,735 basic + uncapped bonus


• Hours: Mon-Thurs 9am-5:30pm | Fri 10am-4pm


• Contract: Full-time, permanent


• Holidays: 25 days + bank holidays + option to buy/sell 5 days + additional leave for international holidays


• Hybrid working - following completion of probation period

Are you passionate about delivering outstanding customer experiences and looking for a role that combines service with sales?

Join a fast-growing Bradford-based business as a Customer Service & Sales Advisor, where your enthusiasm and people skills will be rewarded with great pay, supportive training, and real career development.

What You'll Be Doing:

• Responding to inbound calls and warm leads from customers who've requested a call via the website (dealing with the renewal process for an insurance policy)


• Taking a consultative approach to understand customer needs and guide them to the right solution


• Handling queries professionally and efficiently, ensuring every interaction is a positive one


• Putting the customer at the heart of everything you do, delivering a first-class experience

What We're Looking For:

• Previous experience in a customer-facing role such as retail, hospitality, contact centre, sales, or a similar environment, or a recent graduate eager to kick-start their career.


• Excellent communication and active listening skills, with the ability to build rapport quickly.

What's in it for you?

• No weekends - enjoy a healthy work-life balance


• Early finish Fridays - start your weekend sooner


• Uncapped bonus - your effort directly impacts your earnings


• Hybrid working - flexibility to work from home following probation period (2 days per week from home)

• Holidays - 25 days + bank holidays + option to buy/sell 5 days + additional leave for international holidays

we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.