Customer Service Advisor

Yorkshire Building Society Group; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and inclusive team as a Customer Service Advisor, where your passion for helping others will shine. In this role, you'll engage with members, providing tailored support for their financial needs, whether they're saving for a special trip or buying their first home. With a focus on exceptional customer service, you'll enjoy the freedom to prioritize what's right for the customer without sales targets. This position offers flexibility, personal development opportunities, and a chance to be part of an exciting digital journey. Embrace a rewarding career in a supportive environment that values your individuality and growth.

Benefits

25 days holiday plus Bank Holidays

Bonus of up to 15%

11% pension contribution

Private medical insurance

Dental and healthcare plans

Access to self-service benefits portal

Qualifications

• Exceptional relationship management skills.
• Strong digital literacy skills to enhance productivity.

Responsibilities

• Support members in finding the right products and services.
• Facilitate great conversations through various channels.

Skills

Customer Service

Relationship Management

Digital Literacy

Adaptability

Empathy

Job description

Please note this role is required to work between Birmingham & Wolverhampton Branches

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About the Role

As a Customer Service Advisor you’ll

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Wolverhampton and Birmingham Branches.

The Birmingham branch of YBS is situated right in the centre of the city. It benefits from fantastic transport links via the Metro tram, train stations and busses as well as local access to the A38 leading to the major motorway network, meaning this is a fantastic opportunity for commuters and locals alike. The Birmingham branch of YBS is situated in New Street, close to New Street Train Station in the heart of this vibrant City. The Branch is a Dual location shared with Wolverhampton where the successful candidate will be required to work between both locations.

Wolverhampton is a smaller City, also with direct Train, Tram & bus links to & from Birmingham. The Wolverhampton Branch is in Queen Square in the heart of the City, a short walk from the train/tram and main bus station. Both branches are extremely popular with our members and within easy commuting distance of each other. As Manager I'm looking to attract someone who has a real passion to excel in providing an exceptional customer service with commitment and flexibility to further enhance our existing successful team and who really cares about their customers, colleagues as well as the organisation they represent. This is also a great opportunity for your own personal development and potential career progression. A perfect way to start your YBS journey.

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts

Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now.,