Customer Service Advisor

Bournville Village Trust; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Advisor to join their dynamic team. In this role, you will be instrumental in delivering exceptional service to customers, ensuring their queries are resolved efficiently. This position offers a permanent full-time contract with a focus on personal and professional development, as well as a commitment to work-life balance. With a strong emphasis on values such as partnership and integrity, this organization fosters a supportive environment where employees can thrive and contribute to meaningful community initiatives. If you are ready to make a difference, this is the opportunity for you.

Benefits

32 days holiday

Flexible Working

10% employer pension contribution

Healthcare scheme

Discounts on leisure activities

Enhanced parental leave

Learning and development support

Life assurance 4x annual salary

Qualifications

• Experience in a fast-paced customer service role.
• High standard of IT skills including e-mail and internet.
• Excellent written and communication skills.

Responsibilities

• Deliver excellent customer service via telephone and email.
• Resolve customer enquiries at the first point of contact.
• Provide administrative assistance to support service delivery.

Skills

Customer Service Skills

IT Skills

Communication Skills

Organizational Skills

Problem-Solving

Education

General Education in English

General Education in Mathematics

Tools

Aareon QL

Microsoft Office Suite

Job description

Join to apply for the Customer Service Advisor role at Bournville Village Trust

Join to apply for the Customer Service Advisor role at Bournville Village Trust

Bournville Village Trust provided pay range

This range is provided by Bournville Village Trust. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Bournville Village Trust

Hours: Monday to Friday - 37.5 hours per week

Creating and sustaining communities where people can thrive isn’t a pipedream, at Bournville Village Trust (BVT) it is our mission.

At BVT, we look for talented people from a wide range of backgrounds who are adaptable in an ever-changing environment and just as passionate about achieving our mission as we are.

Our values of partnership, fairness, quality, integrity and innovation guide everything that we do and we aspire to have a diverse and inclusive organisation.

Career opportunities at BVT are designed to be agile and centred on personal and professional development, whilst creating an environment where wellbeing and work-life balance is a key part of our culture.

If you find our values as inspiring as we do and would like to play your part in achieving our mission, we now have an opportunity to join us as a Customer Service Advisor.

Job Profile

We are recruiting for 1 Customer Service Advisor to join our Customer Services Team on a permanent full time contract, 37 hours per week. As a Customer Service Advisor, you will play an integral part in achieving our mission of creating and sustaining communities where people can thrive.

The role will involve:

• To deliver excellent customer service to all customers contacting the Trust via telephone and email.
• To provide advice and assistance and wherever possible resolve customer enquiries at the first point of contact.
• To provide administrative assistance as required, to support the delivery of a high standard service to all customers.
• Ensure that accurate and full advice is given to customers at all times.
• Respond to queries promptly, within target timescales, focusing on the quality of response.
• To take ownership of queries and early-stage complaints and seek the answer to enable immediate or follow up response to the customer.
• Where it is necessary for a query to be directed to another colleague, to ensure that this is done efficiently and appropriately.
• Ensure that customer queries are recorded accurately using the Trusts customer contact software (Aareon QL).
• Ensure that queries are recorded in line with data protection law and best practice.
• To provide any administrative assistance as required, to support the function of the team and the delivery of a high standard service to all customers.
• To provide adhoc or routine administrative support to wider BVT.
• Be an ambassador for the Trust in all dealings with the public and external bodies.

Candidate Profile

We look for talented people from a wide range of backgrounds who are just as passionate about our values of partnership, fairness, quality, integrity and innovation as we are.

As Customer Services Advisor you will bring the following key skills to the role:

• A high standard of general education in English and Mathematics.
• High standard of IT skills including e-mail, internet, Microsoft suite etc. Experience of Aareon QL would be highly advantageous.
• Experience in dealing with the public in a service-related role.
• Experience in a fast paced customer service role.
• Customer focused attitude and approach.
• Experience of dealing with and effectively managing a wide range of customer centred situations.
• Excellent written and communication skills.
• An awareness and understanding of Health and Safety both personal and general.
• Share BVT’s values.
• Excellent planning and organisation skills, prioritising workloads.
• Flexible approach to working hours.

We will also consider this being a trainee opportunity if you are interested in the role and don’t have the essential requirements.

At BVT we offer a comprehensive reward and benefits package to assist and support employees with everyday healthcare costs, savings towards leisure activities and planning for retirement.

These include:

• Basic 32 days holiday (29 days basic, 3 days at Christmas) plus 8 statutory days.
• Flexible Working.
• A competitive employer contributed pension scheme of 10%
• Healthcare scheme which is free to all employees offering cashback towards optical, dental, therapy treatments, consultations and scans together with counselling sessions and a 24 hour helpline
• Savings on leisure activities with Trust Treats, offering discounted products and services both online and on the high street. You can make savings on your everyday shopping, holidays, and insurance.
• Enhanced maternity, paternity, adoption and shared parental leave.
• Extensive support towards learning and development ensuring that all staff are offered opportunities to develop their skills and careers.
• Life assurance 4x annual salary (for all permanent employees).

Meet BVT – who we are and what do we do?

Creating and sustaining communities where people can thrive is our mission and is based on the principles and legacy of our founder, George Cadbury. We are inspired by his legacy, but not afraid to be bold and innovative to meet the needs of people today and in the future. We provide a diverse and comprehensive range of services to communities in Birmingham and Telford. We own and manage some 4,000 properties, and have significant estate management, commercial and agricultural portfolios.

To understand more about our work, including our aims of place-shaping, community building, championing people and providing great homes, you can read our Corporate Plan 2023-32 at https://www.bvt.org.uk/publications/corporate-plan-summary-2023-32/

If you require reasonable adjustments and/or support in completing our application process, please call the HR team at 01216671148 or email [e-mail]. If you have issues with the website and accessing the application form, please use the same contact details.

Interview dates: TBC

Strictly no agencies.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Non-profit Organizations

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