Customer Service Advisor

First Mile | Certified B Corp; Birmingham; On-site; GBP 25,000; Full time

Job summary

Join a vibrant company that champions sustainability and customer service excellence! As a Customer Services Executive, you will be the face of the company, providing stellar support and solutions to our customers. This role is perfect for those who thrive in a fast-paced environment and are eager to make a difference in the recycling industry. With a supportive culture that prioritizes growth and creativity, you'll have the opportunity to develop your skills while contributing to a meaningful mission. If you're ready to take on exciting challenges and be part of a family-oriented team, this is the place for you!

Benefits

Continuous learning opportunities

Career progression pathways

Enhanced holiday allowance

Monthly personal allowance

Regular social events

Enhanced parental leave scheme

Qualifications

• Passion for delivering exceptional customer service.
• Ability to handle queries with finesse.

Responsibilities

• Handling inbound calls and emails from valued customers.
• Resolving queries and mastering complaint handling.

Skills

Customer Service

Communication Skills

Problem Solving

Proactivity

Job description

Join to apply for the Customer Service Advisor role at First Mile | Certified B Corp

First Mile | Certified B Corp provided pay range

This range is provided by First Mile | Certified B Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Join Our Team at First Mile - Where Recycling Meets Excellence!

Are you ready to embark on a thrilling journey with one of the UK's most dynamic environmental champions? Look no further! First Mile is not just a recycling company; we're trailblazers in sustainability, setting the bar high since 2004. With over 30,000 business customers relying on us to revolutionise their recycling practices, we're on a mission to redefine the way the world views waste.

About First Mile

At First Mile, we're not just about recycling; we're about making a difference. Our vibrant culture celebrates individuality, fosters creativity, and champions impact. Join us in our quest to safeguard the planet, one recycled item at a time!

About The Role: Customer Services Executive

If you're passionate about delivering top-notch customer service, we have the perfect role for you! As a Customer Services Executive, you'll be at the forefront of our mission, dazzling customers with lightning-fast responses and expert solutions. From taking orders to tackling recycling queries, no challenge is too big for you!

Working Hours & Compensation

• Monday to Friday, 8:00-4:00/ 9:00-5.00 with a 30 minute lunch break
• Starting salary: £24,650 per year, plus an enticing performance bonus.

Responsibilities

• Handling inbound calls and emails from our valued customers.
• Resolving queries with finesse, whether routine or complex.
• Mastering the art of complaint handling like a true pro.

Key Requirements

• A sparkling phone manner and a can-do attitude.
• Proactivity and enthusiasm that shines through every interaction.

Perks & Benefits

• Continuous learning and development opportunities.
• Clear pathways for career (and salary) progression within our dynamic team.
• Enhanced holiday allowance starting at 25 days plus bank holidays
• A monthly £60 personal allowance to spend on you.
• Regular social events and celebrations to keep the fun alive!
• Enhanced parental leave scheme because family matters.

Why Join Us?

At First Mile, we're not just a company; we're a family united by a common goal: to make a meaningful impact on the world. Join us in the heart of Birmingham and be part of something bigger - a rapidly growing, multi-award-winning business where your voice matters, your growth is prioritised, and your passion for the planet drives everything we do.

Ready to take the leap? Apply now and let's embark on this exciting journey together!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Consumer Services