Customer Service Advisor

Webbs Training Services; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established training company is seeking a proactive Customer Service Advisor to enhance customer engagement and drive business growth. In this role, you will manage marketing efforts, develop engaging content, and ensure exceptional service to clients. This position is perfect for someone who thrives in a collaborative environment and is passionate about making a positive impact. Join a supportive team dedicated to delivering top-quality training and contributing to the community. If you are organized, motivated, and eager to grow, this opportunity is for you.

Benefits

Birthday Leave

Volunteering Day

MyPerks Platform

Financial & Family Support

Employee Referral Programme

Qualifications

• Experience in customer service roles, preferably in office or retail.
• Strong organizational skills and proactive problem-solving abilities.

Responsibilities

• Manage engaging content across digital platforms for marketing.
• Provide excellent customer service and promote training opportunities.

Skills

Customer Service

Marketing

Social Media Management

Email Campaigns

Content Creation

Education

High School Diploma

Bachelor's Degree (desirable)

Tools

Digital Marketing Tools

CRM Software

Job description

Webbs Training Services is a well-established commercial training company, providing top quality training in a number of different sectors. We offer all types of training for industry, construction, local authorities and all types of other large organisations. We also train delegates from smaller companies, and delegates who book individually.

Webbs is part of Reconomy, an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy.

Our core values drive everything we do. We believe in promoting a supportive environment for ourcolleagues, delivering exceptional service to ourcustomers, contributing to thecommunity, and working towards a more sustainableenvironment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

Vacancy Type Permanent/Full Time Location Birmingham Salary Competitive Company Profile

Webbs Training Services is a well-established commercial training company, providing top quality training in a number of different sectors. We offer all types of training for industry, construction, local authorities and all types of other large organisations. We also train delegates from smaller companies, and delegates who book individually.

Webbs is part of Reconomy, an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy.

Our core values drive everything we do. We believe in promoting a supportive environment for ourcolleagues, delivering exceptional service to ourcustomers, contributing to thecommunity, and working towards a more sustainableenvironment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

Job Summary

Do you have customer service experience in an office, retail or hospitality? Maybe you’re working in an administration role, but not yet had the chance to speak to customers on the phone.

As a Customer Service Advisor at Webb’s your focus will be on providing exceptional service to an extensive range of customers, building, and nurturing strong relationships with key contacts and providing support on a variety of communication platforms.

It’s important that you are organised, proactive and willing to investigate customer enquiries, taking ownership and being a point of contact from start to finish.

Some Key Responsibilities:

• Marketing & Social Media: Develop and manage engaging content across digital platforms to promote courses and industry updates.
• Email Campaigns: Plan and execute targeted email campaigns to generate interest in new and existing courses.
• Maximising Course Attendance: Identify opportunities to fill available spaces, ensuring optimal course participation.
• Customer Contact: Engage with potential and existing clients, providing excellent customer service and promoting relevant training opportunities.
• Industry Content Creation: Stay up to date with new legislation and create informative content to highlight course relevance.
• Processing Quotes: Prepare and follow up on quotes, supporting the sales process.
• Team Collaboration: Work closely with the on-site team to drive business growth and meet targets.

This role is ideal for someone who is commercially aware, enjoys working in a small team, and is motivated by customer engagement and business growth.

Our benefits

• Birthday Leave - Enjoy your special day off once you reach one year of service.
• Volunteering Day - One paid day per year to support a local community project.
• MyPerks Platform - Access a wide range of discounts, cashback offers, cycle-to-work schemes, mortgage advice, wellbeing support, and more!
• Financial & Family Support - Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
• Employee Referral Programme - Recommend great talent and earn a reward.
• Experience in training services or a learning environment is desirable but not essential.

Additional information:

37.5 hours per week, Monday to Friday. 8-4 or 9-5 on site at Nechells, Birmingham, B7 5AR.

Vacancy Type Internal and External Entity Webbs