Customer Service Advisor

Tsantes Consulting Group; Biggleswade; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a well-established electrical wholesaler for a full-time Customer Service Advisor. This role involves assisting customers through various channels, including phone, email, and online chat, while ensuring smooth order processing and tracking. Join a dynamic team where you can thrive in a supportive environment, receive full training on in-house systems, and contribute to the success of the customer service department. If you enjoy working with people and have a strong work ethic, this position is perfect for you!

Qualifications

• Previous experience in customer service is preferred.
• Strong computer skills and ability to work in a team.

Responsibilities

• Handle inbound and outbound calls to customers and stores.
• Process customer orders and assist with website navigation.
• General office and customer service duties.

Skills

Computer Literacy

Customer Service Experience

Telephone Communication

Email Communication

Teamwork

Strong Work Ethic

Job description

Join to apply for the Customer Service Advisor role at Tsantes Consulting Group.

Jark Stevenage is currently looking to recruit a customer service advisor to join a well-established electrical wholesalers.

An exciting career opportunity has arisen for a full-time customer service advisor to join their team and be part of their online operation based in Biggleswades to help assist in the day-to-day running of the customer service department.

Working hours will be Monday to Friday - 08:00am till 17:30pm. This position would be at site in Biggleswades.

Responsibilities Will Include:

1. Inbound and Outbound calls to customers and Internal Stores.
2. Processing Customers' website placed orders.
3. Processing internal store placed orders.
4. Conversing with customers via online chat and email.
5. Tracking orders and liaising with all our courier networks.
6. Assisting customers when using our website, placing orders, etc.
7. General Office/Customer service duties.

Skills Knowledge:

1. Computer Literate.
2. Previous experience in an office-based customer services environment is preferred.
3. Previous Customer Telephone & Email Experience would be preferred.
4. Strong work ethic and initiative.
5. Enjoy working with people and be able to work as part of a team.

Full training will be provided internally on our own in-house computer systems.

For more information or to apply for this position please send over an updated CV to or call 01438 894570.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service
• Industries: Administrative and Support Services