Customer Service Advisor

TN United Kingdom; Bath; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in Bath is on the lookout for a Customer Booking Advisor to enhance their customer service team. This role is perfect for individuals with a passion for the motor trade and a strong customer service background. You will be responsible for communicating service needs to customers, managing job cards, and ensuring accurate invoicing. If you thrive in a dynamic environment and enjoy building customer relationships, this opportunity is ideal for you. Join a reputable dealership and make a significant impact on customer satisfaction!

Qualifications

• Strong customer service background is essential.
• Full driving license required.

Responsibilities

• Communicate with customers about service and repair work.
• Create and manage job cards using the in-house computer system.
• Prepare and complete invoices accurately.

Skills

Customer Service

Communication Skills

Rapport Building

Up-selling

Job description

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Job Opportunity: Customer Booking Advisor at a Car Main Dealership in Bath

We are working with a reputable car dealership in Bath that is actively seeking a friendly and professional Customer Booking Advisor to join their team.

No automotive experience is necessary, but a strong customer service background is essential!

Role: Motor Vehicle Customer Service Booking Advisor

Key Responsibilities:

1. Communicate with customers to inform them of required service and repair work in a professional manner.
2. Provide estimates for repairs and work to be undertaken.
3. Recommend additional products and services suited to customer needs.
4. Inform customers about timescales and collection arrangements.
5. Create and manage job cards using the in-house computer system.
6. Maintain and update customer and vehicle records.
7. Document warranty work in accordance with manufacturer policies.
8. Prepare and complete invoices accurately.

Candidate Requirements:

1. Previous experience in customer service is essential.
2. Enthusiastic and passionate about the motor trade.
3. Full driving license.

The successful candidate will uphold the highest standards of courtesy and professionalism when interacting with customers and the public. The client is particularly interested in someone with strong customer rapport skills, the ability to deliver excellent CSI results, and confidence in up-selling opportunities.