Customer Service Advisor

JR United Kingdom; Bath; On-site; GBP 25,000 - 28,000; Full time

Job summary

A reputable insurance company in Haywards Heath is seeking a full-time Customer Service Advisor. The role involves handling customer queries and administrative tasks in a friendly office environment. Excellent benefits and a supportive team await the right candidate.

Benefits

Pension Scheme

Employee Benefits

Social Events

Staff Christmas Party

Qualifications

• Experience in a telephone-based or customer-facing/support role.
• Good general education, including GCSEs in English and Maths.

Responsibilities

• Answering and resolving customer queries via telephone and email.
• General policy administration.
• Ensuring customer satisfaction exceeds expectations.

Skills

Customer-focused

Communication

Time Management

IT Skills

Education

GCSEs in English and Maths

Job description

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Customer Service Advisor

We are delighted to partner with a successful, professional, and friendly client who is seeking to recruit an additional full-time Customer Service Advisor to join their team at their offices in Haywards Heath. This is an office-based role offering an excellent opportunity within a reputable insurance/financial services company.

• Position: Customer Service Advisor
• Type: Full-time, permanent
• Hours: Monday-Friday, 0900-1700 (37.5 hours/week, including a 30-minute lunch)
• Location: Haywards Heath - modern offices, 10-minute walk from the station. Parking available on-site and nearby free street parking.
• Salary & Benefits: £25,000 - £28,000 per year, with excellent company benefits including a pension scheme, employee benefits, social events, and a staff Christmas party.

The Role - Customer Service Advisor

This role involves a mix of phone-based customer service and administrative work in a busy, friendly office within an expanding and stable organization.

Key duties include:

• Answering and resolving customer queries via telephone and email, taking ownership of each task.
• General policy administration.
• Proactively following up on customer enquiries and converting them into policies where possible.
• Ensuring customer satisfaction exceeds expectations.
• Producing high-quality documents and maintaining accurate computer records.
• Gaining a strong understanding of company products.
• Ensuring compliance with company and regulatory policies.
• Undertaking regular learning and development activities.

Experience, competencies, and knowledge required

• Experience in a telephone-based or customer-facing/support role.
• Good general education, including GCSEs (or equivalent) in English and Maths.
• Customer-focused with a passion for exceeding expectations.
• Strong verbal and written communication skills.
• Good prioritization and time management skills with high accuracy.
• Proficient IT skills and eagerness to learn new systems.

For more information about this exciting opportunity, please apply now! Shortlisting will take place soon—don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency for this vacancy.

Please note that no discrimination is intended based on gender, marital status, race, religion, color, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to perform the job duties.