Customer Service Advisor

Kinaxia Logistics; Rugby; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Life assurance

Pension

Exceptional fleet

Full Uniform and PPE

Onsite Parking

Employee Assistance Programme

Loyalty Awards

Employee benefits and discounts

Job summary

Kinaxia Logistics in Rugby is seeking a Customer Service Advisor to join our site team. You will provide a professional, customer-focused service to ensure customer needs are met and a world-class service is delivered across the company.

Key duties include upholding service standards, building relationships with colleagues, adhering to HR, GDPR and safety policies, coordinating delivery times, providing quotes, and using Stirling to keep data accurate.

Qualifications

• Experience in transport and warehousing preferred.
• Experience with traffic management systems preferred.
• Strong customer service experience required.
• Ability to handle customer queries effectively.
• Strong relationship-building with internal and external stakeholders.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Adhere to customer service standards and SLAs, handle queries promptly.
• Develop and maintain effective relationships with colleagues to achieve objectives.
• Follow HR, GDPR, and Health & Safety policies.
• Oversee booking of delivery times and notify customers of potential delays.
• Provide quotes and input data into Stirling system.

Skills

Customer service experience

Query resolution

Relationship management

Customer account management

MS Office proficiency (Word, Excel,Out

Tools

Stirling scheduling system

Job description

Kinaxia are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

• Monday - Friday (Between 8am and 6pm)
• 40 hours per week
• Additional benefits:
• Life assurance
• Pension
• Exceptional fleet
• Full Uniform and PPE
• Onsite Parking
• Employee Assistance Programme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job:

• Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
• Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
• Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
• Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
• Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Skills & Competencies:

• Transport and warehousing experience preferable
• Both experience and knowledge of traffic management systems preferable
• Previous customer service experience
• Dealing effectively with customer queries
• Building and maintaining effective working relationships both internally and externally
• Customer Account management
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level